Front Desk Concierge

Job Description
Front Desk Agent / Concierge

Employment Type: Full-Time or Part-Time

Position Overview

Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apartment and condominium communities. We are currently seeking a professional and service-driven Front Desk Agent / Concierge to support luxury residential properties in the Atlanta, Georgia market.

This role is ideal for individuals with a strong hospitality background who take pride in delivering exceptional customer service, maintaining a polished front desk presence, and creating a welcoming environment for residents and guests. The Front Desk Agent / Concierge is a key representative of the property and plays an essential role in the overall resident experience.

Schedule Requirements

• Flexibility to work weekdays, evenings, weekends, and holidays as required by the property
• Shift availability may vary based on operational needs

Key Responsibilities

• Greet residents, guests, and visitors in a professional, courteous, and welcoming manner
• Maintain front desk operations and ensure a consistently polished lobby environment
• Provide high-quality customer service and respond promptly to resident inquiries and requests
• Answer and route phone calls using professional telephone etiquette
• Accurately log, track, and distribute resident packages and deliveries
• Monitor lobby activity and surveillance systems to support safety and security
• Conduct regular property walks to ensure cleanliness, organization, and presentation standards are met
• Coordinate professionally with vendors, contractors, and on-site management
• Complete daily logs, reports, and other assigned administrative tasks
• Perform additional duties as assigned by property management or Stratton leadership

Qualifications and Skills

• Minimum of two years of experience in hospitality, concierge services, front desk operations, customer service, or luxury retail
• Strong verbal and written communication skills
• Excellent interpersonal skills with a strong service mindset
• Ability to remain composed and make sound decisions in a fast-paced environment
• Organized, reliable, and detail-oriented
• Professional appearance and grooming standards required
• Ability to work independently while contributing positively to a team environment

Preferred Experience

• Experience in luxury residential, high-rise, hotel, or upscale service environments
• Proven ability to deliver consistent, elevated guest and resident experiences

Why Join Stratton Amenities

• Work in luxury residential communities throughout Atlanta
• Professional, hospitality-focused work environment
• Supportive leadership and clear service standards
• Opportunity for growth within a service-oriented organization

Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and are committed to maintaining a respectful, professional, and service-driven workplace.