Service Samurai

Job Description

Job Description

  We’re 1UP, and we are changing the multi-family flooring industry. 

On the surface, 1UP Floors is just a flooring company that puts new floors in Apartments (not the general public/residential). In reality, 1UP is an organization of like-minded social misfits who have committed to the shared goal of being an example for other businesses, inside and outside our industry. We’re proving that success is still possible without compromising basic human virtues.

Our employees are trustworthy, candid, self-aware, charismatic, dedicated, selfless, excellent, adaptable, considerate, vigilant, bold, and self-accountable. This is who we are, no exceptions, so if these characteristics do not describe you there is no need to read further. 

We’re different and we like it that way. Being different allows us to do what no one else is capable or willing to do. Our goals require the desire, strength, and determination to disrupt not one but two industries… and we are up to the challenge. 

We prefer to have incredibly high standards and to only hire exceptional people who enjoy pushing themselves to perform at their best every day. We refuse to hire anyone here that does not feel the need to act with integrity, especially when no one is looking. 

1UP is looking for someone to join our Customer Service Department as a Service Samurai. Our Service Samurai Team  is the single most important component of our organization. We take the servicing of our customers VERY seriously, and won’t let just anybody talk to them in 1UP’s name. At this point you may be asking yourself how serious we are about the service we provide. Look up the definition of “fanatical” for a reference point. If that sounds totally reasonable, then please, check out the required skill set…

• A minimum of two years in the customer service field.

• An amazing phone presence… people can actually hear you smile through the phone.

• Ability to politely assist happy or poopy customers with challenges, regardless of your mood.

• Firm grasp of the English language, both written and verbal. You can write emails or have conversations at a high level, while putting personality into both.

• Computers don’t scare or intimidate you, you can easily learn new systems.

• Basic math is something you mastered long ago.

• You get along with people of all kinds; we’re a family like that!.

• Problems and challenges don’t phase you, they excite you. You think “big picture” and work 2 steps ahead to suss out possible challenges.

• Thick skin. We use candid communication for increased efficiency which means we are direct, so we have no room for egos here.

• You’re practiced at selflessness and will put the group’s wants/needs above your own. 

What are we gonna do for you?

• Treat you like family...the kind you like to see.

• Offer good pay to begin with, then raises and stuff when you exceed expectations.

• Great medical/dental/vision plan after 60 days of employment.

• Generous Sick Leave, Vacation, and Holiday time benefits

• Full time work schedule with normal work hours, so you can have a social life.

• Provide opportunity for growth and advancement for those willing to earn it.

• A career you can actually be proud of.

What’s Next?

If this all sounds good to you, send us a kick ass cover letter with your resume. Tell us who you are and why you want on the team. Check out our website to see what we’re all about! But please don’t call us unless we’ve already called you; we’re busy little bees after all. If we like what we see, you’ll get asked to interview and get the full scoop on life at 1UP and being a Service Samurai.