Housekeeping Supervisor

Scarlett Hotel Group Mission:


To create an amazing experience for our guests and fellow team members.

Position Summary:

Our Housekeeping Team leaders are responsible training and holding the team members accountable for creating a crisp, clean and welcoming environment in our hotel.

Duties & Responsibilities:

The responsibility to our guests:

• Ensure the room attendants are certified within 30 days and the rooms are cleaned at a consistently high standard.
• Ensure the houseman are certified within 30 days and the public space is cleaned at a consistently high standard.
• Ensure the laundry attendants are certified within 30 days and the linen & terry is cleaned and maintained at a consistently high standard.
• Use the 5 & 10 rule when greeting our guests throughout the hotel with eye contact, a smile and a clear voice.

The responsibility to the team:

• Live the mission by being a good will ambassador inside and outside of work
• Promote teamwork and an enjoyable work environment
• Conduct preshift on a daily basis for the team members to include:
  
  
  • Basic of the day
  • Inform the team of GSS, Occupancy, Rate, TripAdvisor rank, Incoming / departing groups, guest special requests, and any other pertinent information that can help impact the guest or team member's experience.
  • Training topic of the day
  • Recognition for specific team members: reading
• Ensure that the team has clear communication from shift to shift with fellow team members to make sure the team is set up for success.
  
  
  • Guest service issues or requests
  • Cleanliness
  • Maintenance
  • Special occasions
• Lead by example for each of the housekeeping team members. Ensure that you are following all of the training guidelines for each of the positions you lead.
• Ensure that room inspections are done in an efficient and through manner. Communicate successes & opportunities with the team member who cleaned the room.
• Maintain your linen inventory at least at a 2.5 PAR level. Ensure orders are placed in a timely manner
• Ensure that your guest supplies are kept up so that your team has the supplies they need to do their job while keeping within the budget guidelines set forth.
• Complete onboarding for each team member by ensuring their training is complete within 30 calendar days of hire
  
  • Room attendant
  • Floor and Lobby attendant
  • Laundry attendant
• Keep a clean and organized work space
• Complete schedules and fulfill requests as best that can be accommodated by Thursday afternoons at 3p.
• Attend work on time as scheduled and adhere to attendance policy.

The responsibility to the hotel and yourself:

• Ensure the safety and security of our guest and team members at all times and report unsafe conditions and suspicious activity to hotel leadership
• Always practice energy conservation
• Report all lost and found inquiries to the Housekeeping Department
• Follow proper key control procedures.
• Utilize Service Recovery/Defect Tracking processes
• Use personal protective equipment when necessary (gloves, goggles, etc.)
• Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
• Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
• Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout shift.
• Must be able to work with arms raised above head throughout a shift. Must be able to maneuver fully loaded room attendant cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.
• Must be able to lift, carry or otherwise move up to 15 lbs. regularly.
• Be willing to assist the laundry department as needed
• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
• Be able to work by yourself
• Adhere to the work rules set forth in the team member handbook.
• Perform other duties as assigned.

Job Evaluations will be based on:

• Guest services impact & overall housekeeping scores
• Team unity, attitude & cooperation
• Quality of Work and delivering results
• Communication
• Attendance & dependability
• Judgment and problem solving skills
• Work planning & taking initiative

The hotel work environment:

• The hotel business operates 24 / 7 / 265. There is no guaranteed shift or schedules. There may be times that you will need to move to different shifts or different work areas to accommodate our guests.
• This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.
• I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice. This is the bare minimum list responsibilities and is not meant to be an all-inclusive list. There will be other reasonable responsibilities that you will be assigned to do as requested by your department leader.