Retail operations lead

job summary:
We are seeking a motivated, hands-on leader with at least two years of experience in a fast-paced environment such as logistics, retail, or operations. The ideal candidate thrives in dynamic settings, communicates clearly, prioritizes safety, and leads by example. This role requires flexibility, physical stamina, and the ability to work both independently and across multiple sites.

As our Retail Operations Lead, you aren't just managing a floor; you're the captain of a high-tech launch site. You'll be the bridge between ground operations and flight, ensuring every package is prepped with precision and every drone is ready for departure.

location: Bartlett, Tennessee
job type: Solutions
salary: $24 - 26 per hour
work hours: Rotating Shifts
education: High School


responsibilities:

Job Duties:

• Manage the onsite team and daily delivery operations.
• Coordinate the team for accurate order preparation, site readiness, and safety compliance.
• Act as the primary lead for people management and operational problem-solving. This role is responsible for interpreting KPIs and performance metrics to drive daily operational excellence. The ideal candidate has strong analytical capabilities and uses data to influence performance, improve utilization, and support continuous improvement across the operation.

Job Requirements:

• Site Readiness & Daily Preparation: Oversee morning setup, ensure the operational area is clean and safe, and inspect equipment functionality.
• Fulfillment & Delivery Coordination: Direct workflow for efficient order processing, conduct quality control (weight/accuracy), and supervise package loading onto aircraft.
• Team Leadership & Support: Supervise a small team, manage staff scheduling, and provide training/coaching on procedures.
• Safety, Security & Audits: Lead site safety, conduct daily inventory counts, and manage incident resolution.
• Communication & Performance: Act as the team liaison to regional management, provide site performance updates, and identify process improvements.

qualifications:
- 2+ years of leadership experience in a fast-paced setting (logistics, retail, operations).

- Strong communication and operational skills with attention to safety details.

- Experience managing an onsite team and daily delivery operations preferred.

- Experience leading or carrying out accurate order preparation, site readiness, and safety compliance.

- Flexibility, physical stamina, and the ability to work both independently and across multiple sites.

- Must pass a background check.

- Must have a valid driver's license and need to drive between sites for work.

- Must be able to work outdoors.

- Must be able to lift 35 lbs.

- Must be able to push a 160 pound cart up a ramp.

- Must successfully complete local training.

- Availability is required between 6 AM and 10 PM, 7 days/week (maximum 40 hours / week).

- Part 107 certification is NOT mandatory.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).


This posting is open for thirty (30) days.