Director, IT Support
Jobright.ai
Join to apply for the Director, IT Support role at Jobright.ai 2 days ago Be among the first 25 applicants Join to apply for the Director, IT Support role at Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Chime is a financial technology company dedicated to helping individuals achieve financial progress. The Director of IT Support will lead a collaborative IT Support Team, focusing on delivering excellent service and managing IT operations, while also mentoring team members and developing effective processes and metrics. Responsibilities:
- Manage the IT Support Team across our U.S. offices; including hiring, performance management, and career development
- Establish metrics, monitor service level and response times, and prioritize team activities as needed
- Design, develop, implement and coordinate IT systems, policies, and procedures.
- Develop and document new or improved support and operations processes
- Oversee the management and inventory of hardware and software purchasing (including new employee onboarding technology setup)
- Partner and strategize with cross-functional teams to support office builds, asset management and manage department budget
- Support Chime employees in resolving problems with IT, AV, and Network systems
- Willingness to jump in and help out with support issues as needed
- Minimum of five years of experience in managing technical service operations and a support team
- Experience with purchasing, inventory management, and budgeting
- Sound knowledge of information and communications technology
- Experience with automating the resolution of IT issues and managing teams who want to find the root cause of every issue
- Ability to help Chime employees solve hardware and software problems with Apple and Microsoft products, including AV, laptops, and printers
- Comprehensive knowledge of SaaS suite including Google Workspace, Okta, Zoom, Slack, Jamf, Intune, and Atlasian
- Demonstrated ability to be a great leader for IT Support Team
- Strong verbal and written communication skills
- A positive, service-oriented attitude
- Willingness to travel (up to 10%) to collaborate with team members and business partners in other Chime office locations
Vacancy posted 2 days ago
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