Customer Support Representative (Remote)
$17 - $19.4 per hourECP
- Remote job
Overview Customer Support Representative (Remote) ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We are expanding by increasing the number of customers using our software and by releasing new products. Responsibilities Provide support to ECP's end users as the first point of contact for questions, troubleshooting, and issues via phone, email, and ECP's ticketing system. Follow best practices for resolving tickets: clarify the customer’s reason for a support request, determine the cause, explain the best solution, expedite correction or adjustment, and follow up to ensure resolution. Maintain customer records by updating account information in HubSpot and document support interactions in ECP's ticketing system. Contribute to company-wide initiatives such as adopting new technologies, updating product documentation, and supporting the launch of new products. Become a product expert and provide product enhancement ideas to the Product Management team. Contribute to team goals by completing related tasks accurately and on time. Participate in ECP's rotating on-call schedule to provide after-hours support as needed. Consistently meet performance metrics and KPIs. Qualifications Customer service experience. Software experience; experience with eMARs, EHRs, or other healthcare-related technologies is preferred. Strong problem-solving capabilities. Excellent verbal and written communication skills. Bachelor's or Associate's degree preferred. Remote work environment compliant with cybersecurity and other company workplace policies. Work Hours / Schedule: 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday. Support team members are required to participate in the on-call/after-hours rotational schedule. Position details Employment type: Full-time Seniority level: Associate Job function: Customer Service Industries: IT Services and IT Consulting Location note: Remote role, with consideration of time zones for scheduling. Salary range observed in postings: West Valley City, UT $17.00-$19.40. #J-18808-Ljbffr ECP
- ...Remote Customer Support Representative We are looking for dependable and service-driven individuals to join our team as Remote Customer Support Representative. In this role, you will play a key part in assisting clients with questions, coordinating important details,...Remote workWork from homeFlexible hours
- ...As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email. troubleshoot basic issues and provide solutions. document...Remote work
- ...Flexible Remote Career | Growth-Focused Opportunity Location: 100% Remote Are you passionate about helping others... ...to join our growing remote team as Benefits Services & Customer Support Representatives. This opportunity offers the flexibility of working remotely...Remote workWeekly payFlexible hours
- ...providing reliable and sustainable solutions for our clients and partners. We are seeking a dedicated and experienced Remote Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion...Remote jobFull timeWork at officeWork from home
$12 - $15 per hour
Customer Service Support - Diversity Career Hub | Remote (US) Job Summary Diversity Career Hub is seeking a Remote Customer Service Support Representative to deliver exceptional client experiences from home. This part-time role offers $12-$15/hour with flexible scheduling...Remote jobHourly payPart timeWork from homeFlexible hours- Remote Representative - Build Long-Term Client Relationships Location: U.S. & Canada | 100% Remote Since 1951, AO has proudly served working-class families by providing life, accident, and supplemental health benefits to members of labor unions, credit unions, associations...Remote jobWeekly payWork from homeFlexible hours
$5,000 - $10,000 per month
...dedicated individuals to join our dynamic team remotely as Accounts Receivable Reps. This global... ...Serve as the main point of contact for customer inquiries related to billing and... ...preferred, it is not mandatory. Training and support will be provided. Technical Skills:...Remote jobFreelanceWork from homeFlexible hours- ...Remote Customer Support Representative OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed...Remote jobFlexible hours
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- ...Customer Support Representative ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers...Remote job
$21 - $22.5 per hour
...bonuses What this means: Uncapped earning potential with a proven 40%+ uplift for high performers. Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in...Remote job- The Customer Service Representative is a key member of our team and is responsible for providing exceptional customer service in fielding inbound questions, inquiries and/or information. This position will be responsible for managing customer contacts via one or more communication...Remote job
- Customer Support Representative (Remote) Pool Brain is growing fast—and we’re hiring again! We’re on the hunt for a Customer Support Representative who knows their way around Pool Brain (or similar pool industry software) and loves helping customers succeed. Unicorns may...Remote jobFull timeImmediate start
$5,000 - $10,000 per month
...efficiency and environmental stewardship. Job Description OranjeBor Energie BV is seeking a highly skilled and motivated Remote Customer Support Representative to join our growing global team. In this role, you will provide exceptional support to clients, manage collections...Remote job- ...About the job Customer Support Representative Remote - US Residents Only One of our open roles is that of a courteous and diligent customer service agent. Perfect in this role would be someone who enjoys making other people happy and is adept in multitasking. As...Remote work
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- ...Providing level I support center customer service excellence, the full-time Customer Support Representative will resolve issues and address needs for Molina members and providers remotely while demonstrating company values and improving the overall experience. Key responsibilities...Remote workFull timeWork at office
- ...To support a growing team, the full-time remote Customer Service Support Representative will manage high volumes of outbound and occasional inbound calls regarding account balances, billing inquiries, and payment options while ensuring timely resolution of patient account...Remote workFull time
- ...Assisting users with the zyBooks application, the part-time remote Customer Technical Support Representative will troubleshoot issues, manage accounts, and provide feedback on internal processes while communicating with students and instructors via email. Key responsibilities...Remote workPart timeWeekend workAfternoon shift
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- ...Location: 100% Remote Schedule: Flexible AO is seeking motivated, service-oriented individuals to join our growing remote team as a Virtual Customer Benefits Support Representative . This work-from-home opportunity is ideal for individuals who enjoy helping others...Remote workWeekly payWork from homeFlexible hours
$17 - $23 per hour
About the job Customer Support Representative Job Title: Remote Customer Support Representative Hourly Pay: $17 - $23/hour We’re looking for friendly, dependable individuals to join our team as Remote Customer Support Representatives. In this role, you’ll work from home...Remote workHourly payWork from homeFlexible hours- ...About the job Customer Support Representative Remote - US Resident Only Our fast-paced company would benefit much from a motivated and self-starting Customer Support Representative. Acting as the first point of contact for our valued clients, you will be in charge...Remote work
$28 - $35 per hour
...Customer Support Representative Newark, New Jersey, United States $ 28.00 - 35.00 (US Dollar) About the Job Customer Support Representative Remote (U.S. Only) You bring the calm. We bring the coffee. Together, we solve everything. Are you the kind of person...Remote workLive inWork from home- ...Remote Representative – Build Long-Term Client Relationships Location: US/Canada – 100% Remote Since 1951 , we have proudly served working-class families with life, accident, and supplemental health products , protecting members of labor unions, credit unions...Remote workWeekly payWork from homeFlexible hours
$18 per hour
...Customer Support Representative Make a meaningful impact from home. Join a team that values exceptional customer service and meaningful customer... ...solutions that make a difference. In this fully remote position, you'll work directly with customers to assist with...Remote workHourly payContract workWork at officeWork from homeMonday to Friday- ...Job Title: Customer Support Representative-II Location: 100% Remote Duration: 03+ Months Schedule: 8am ET or 9am ET - the weekly schedule changes each week following a rotation in the team. The hours will range from 40-60 hours. Description: Client...Remote workWork experience placement
$22 - $27 per hour
...Customer Support Representative Los Angeles, California, United States $ 22.00 - 27.00 (US Dollar) Sparks Wiz Limited is an engineering consultancy... ...information is essential. Working Conditions: Remote Work: This is a remote position, and you will be working...Remote workHourly payFull timeWork from homeHome officeMonday to FridayShift work$40k - $60k
Customer Support Representative - Southern New Hampshire University | Remote (US) Southern New Hampshire University (SNHU) is seeking a Customer Support Representative to deliver exceptional service to its diverse client base. This is a full-time, remote role offering...Remote workFull timeContract workWork at officeWork from home- ...About the job Customer Support Representative Obligations And Accountabilities Serve as 1st point of call to consumer queries, supplying detailed... ...in an open office environment. This role will be 100% remote/work from residence PHYSICAL DEMANDS: Sharp-...Remote workWork at officeShift work
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