Crew Member

POSITION SUMMARY The crew member is responsible for taking customer orders, making subs, ringing in orders and taking customer payments. The crew member reports to the store manager. In the absence of the store manager, the crew member reports to the shift leader. KEY RESPONSIBILITIES Enthusiastically greet the customer making eye contact and smiling. Take the customer’s order and ensure every order is filled promptly and accurately. Educate customers on menu items and provide proper suggestions for additional menu items a customer may be interested in purchasing. Use slicer and/or grill to prepare subs. Ensure orders are entered in the POS system accurately. Collect payment from the customer. Assemble the order checking for accuracy. Deliver the order by making eye contact and repeating the order number and prepared food items. Thank the customer and invite them to return. Communicate customer feedback to management team. Resolve customer concerns with respect and a sense of urgency. Execute new product rollouts including educating and using suggestive selling techniques. Perform store cleaning tasks (e.g. dishes, sweeping, mopping, taking out the trash, wiping down food preparation lines and dining room tables, etc.). QUALIFICATIONS/SKILLS Must be friendly and customer service oriented. Ability to communicate effectively. Possess the ethics and positive attitude that support our values and culture. Must be able to work in a fast-paced environment and have a sense of urgency. Ability to work as a team-player. EDUCATION AND/OR EXPERIENCE Must be at least 16 years of age. No previous experience required. ESSENTIAL PHYSICAL FUNCTIONS Must have the ability/stamina to work a minimum of 10 hours a week. Ability to stand/walk up to 6-8 hours per shift. Must be able to lift and carry up to 50 lbs. Will frequently walk, stand, reach, bend, stoop, carry and lift. Must be able to work in both warm and cool environments, indoors and outdoors. Must be able to tolerate higher levels of noise from music and customer traffic. Must be able to tolerate potential food allergens, including but not limited to: gluten, soy, dairy, eggs, nuts and fish. Must be 18 years of age or older to operate the slicer. Pay: Candidates make up to $13/hr pay ($9.50/hr + tips averaging $2.70-$3.40/hr) #J-18808-Ljbffr