Campaign Operations Manager

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The global demand campaigns team at Stripe is responsible for delivering marketing campaigns that build awareness and engagement for our various audiences, solutions, and products worldwide, Campaign operations serve as the crucial "engine" for these campaigns, ensuring operational rigor and process standardization through scalable, end-to-end workflows. We are actively reimagining the campaign lifecycle through AI-powered automation—and this role will be at the center of that transformation. What you’ll do Responsibilities Collaborate with global, regional, and channel teams to architect and implement scalable operating models to support the end-to-end campaign lifecycle, from initial strategy and planning through execution, measurement, and optimization, ensuring seamless integration across various functions and geographies. Consistently monitor and analyze the campaign production "supply chain” including tracking all key stages, handoffs, and friction points to drive meaningful efficiency gains. Build and maintain an AI automation roadmap for the campaigns function, identifying high-impact opportunities to replace manual processes with intelligent, scalable solutions. Lead the development, documentation, communication, and rollout of new or optimized internal processes in partnership with cross-functional teams. Evaluate and implement new tooling, technologies, and systems to enhance campaign operational efficiency including integration, and adoption of selected systems. Track, analyze, and report out on key operational metrics and campaign performance, clearly communicating the health of the campaign supply chain, the impact of operational improvements, and the overall effectiveness of campaigns. The ideal candidate Deeply understands marketing, its varied disciplines, and how they all work together Has hands‑on experience deploying AI tools (e.g., LLMs, agentic workflows, AI‑powered project management, intelligent automation platforms) to improve efficiency and streamline campaign production Excels in leading and driving large, complex, global programs or initiatives Has an expert‑level grasp of change management, and can effortlessly communicate clearly with large cross‑functional teams Works with and influences diverse stakeholder groups across global, regional, and technical teams Has a builder mindset, demonstrated by a proven track record of designing and implementing internal processes to achieve efficiency and scale Has strong analytical skills, with the ability to analyze and communicate campaign performance Has experience with tools like Asana, Monday.com, or Jira to manage complex, multi‑phase rollouts Is agile and comfortable with ambiguity and building in high growth environments Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. 10+ years of demand generation, program management, or campaign operations experience Proven expertise is partnering with regional teams and channel partners to build scalable, end‑to‑end workflows Proven ability to deploy AI‑powered solutions within campaigns or demand gen with specific, measurable outcomes Working knowledge of current AI/ML landscape as it applies to campaign operations, including familiarity with LLMs, agentic frameworks, and intelligent automation platforms Ability to build campaigns and programs from the ground, orchestrating many moving parts across disparate functions Exceptional presentation, writing, and communication skills Appetite and ability to work through ambiguity, evaluate and recommend solutions, and drive clarity across complex, global stakeholder groups Preferred qualifications Experience at a highly dynamic, fast‑growing growth tech company Experience in management consulting or program management roles Office‑assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in‑office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility when possible. The annual US base salary range for this role is $191,400 - $287,200. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. At Stripe, we’re looking for people with passion, grit, and integrity. You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions. Join us. #J-18808-Ljbffr Stripe