Parts Counter Associate

Wagner Equipment Co. Parts Counter AssociateAt Wagner, our people are the driving force behind everything we do. We're committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.Benefits include:Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidaysMedical, dental, and vision insuranceLife and AD&D InsuranceRetirement Plans - 401K eligible employees can receive a company contribution up to 7%Tuition ReimbursementEmployee Assistance Program (EAP)CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and moreAdditional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plansThe Parts Counter Associate person is responsible for the sale of parts to customers in the Parts Counter area, exhibiting strong parts knowledge and customer service skills in a manner that reflects the company's vision of working as "One Professional Team."Pay Rate: $20.00- $35.00 per hour. Pay rate is dependent on education and experience.Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Receives phone-in and walk in customers' request for partsLocates parts for customers on various machines, CAT, and other brands we serviceFinds parts using automated systemMaintains good notes, organized desk for easy and quick access to informationMaintains warranty credits/inspections and Warranty return processesPulls ordersProcesses Customer and Shop order credits and quotesPuts proper notes on orders for backorder analysts to process backordersEnsures proper shipping instructions are placed on ordersWorks cooperatively with fellow team members to accomplish warehouse/parts goalsFunctions as the liaison to the Service Shops for parts backordersAnswers phone calls as a primary responsibility in a prompt and professional mannerHelps fellow counter personnel find parts information more efficientlyAssists the supervisor in projects when called uponHandles on-call duties, assisting customers after hoursAppropriately suggests the purchase of additional items when selling a partProvides leads to PSSR's, Service shops, etc.Relays proper parts technical information when necessaryDirects customers to the proper service techs, when more information is neededOther duties as assigned by managerRequired Education and Experience:High School Diploma or GED1+ years working with parts1+ years administrative/clerical experience1+ years customer service experience1+ years sales experiencePhysical Demands & Competencies:Standing, walking, talking, sitting, use of hands & hearingSquatting/KneelingAbility to ascend/descend ladders, stairs, etc.Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skillsSafety & Product KnowledgeMedium work that includes lifting and/or moving objects up to 32 pounds or moreWork Environment:Noise: LoudEnvironment: Indoors and OutdoorsOther Duties:Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.