Ice Facilities Manager (Charlotte)

Job Summary

The Manager of Facility Maintenance is responsible for ensuring the facility is always in a state of readiness. This role directs all building maintenance, event-related support, and system operations, including plumbing, electrical, utilities, elevators, HVAC, event power distribution, maintenance work order management, and emergency response (flooding, power outages, fire systems, etc.).

Under the general supervision of the Senior Manager, Facility Maintenance, this position supervises, prepares, and maintains the facility's ice rink. The position is responsible for overseeing and performing maintenance duties required to meet or exceed ice quality standards established by professional hockey industry guidelines.

Essential Job Duties

• Operates, identifies, and prioritizes all plant and system repairs.
• Oversees the Facility Maintenance Team for all maintenance and event-related activities.
• Assists the Senior Manager, Facility Maintenance with onsite support, including quality assurance of completed work and contracted services.
• Provides direction to Facility Maintenance Technicians by assigning duties based on work orders and special projects.
• Manages project workflow to ensure quality control and team effectiveness.
• Reviews and manages the facility work order system through daily assignment reviews and job completion tracking, addressing deficiencies promptly.
• Leads the quality assurance program for proactive building maintenance and upkeep.
• Maintains a strong emphasis on safety throughout the department.
• Assists the Senior Manager, Facility Maintenance with obtaining quotes and supporting budget development for capital projects.
• Demonstrates working knowledge of operational systems including HVAC, fire suppression, fire alarm systems, electrical distribution, lighting controls, audiovisual systems, plumbing, food service equipment, and operational doors.
• Identifies and recommends training opportunities to enhance technician skills.
• Fosters a culture of professional growth and continuous improvement.
• Develops innovative solutions for facility-wide improvements.
• Records and processes all event-related power and plumbing service orders and reviews them with event personnel following each event.
• Develops preventative maintenance schedules for all plant and system equipment.
• Recommends the use of outside contractors when project scope exceeds internal staffing capabilities.
• Forecasts and orders equipment, tools, and materials needed for maintenance activities.
• Monitors all life safety systems to ensure full operational readiness for events.
• Documents processes and prepares monthly status reports for leadership.
• Provides event supervision and delegates tasks to appropriate staff members during events.
• Works varying schedules based on operational and event needs.
• Performs other duties as assigned.

Customer Service

Consistently deliver exceptional customer service. Demonstrate a passion for leadership and teamwork while fostering strong cross-functional relationships internally and externally. Strive to create positive and memorable experiences for guests, clients, vendors, and colleagues.

Organizational Responsibilities

Support the organization's mission, vision, and core values while ensuring compliance with all company policies, procedures, and safety standards.

Scope of Responsibility

• Assists with budget analysis, preparation, management, and review.
• May have access to confidential information, including compensation data, customer pricing, product costs, and organizational plans and programs.

Supervisory Responsibility

• Manages full-time and part-time employees within the Facility Maintenance department.
• Carries out supervisory responsibilities in accordance with company policies and applicable laws.
• Responsibilities include interviewing, hiring, training, scheduling, directing work, performance management, employee recognition and discipline, and resolving employee concerns.

Knowledge and Skill Requirements

• Excellent interpersonal and communication skills with the ability to engage effectively at all levels of the organization.
• Experience managing departmental budgets and monitoring expenditures.
• Experience working across multiple functional teams.
• Strong background in mechanical and electrical systems, troubleshooting, and facility maintenance operations.
• Ability to interpret safety regulations, operating instructions, maintenance manuals, and technical documentation.
• Demonstrated skills in problem solving, technical expertise, project management, communication, and organization.
• Ability to work independently and take initiative.
• Strong time management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Strong attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

Education and Experience

• High school diploma or equivalent, plus two to three years of specialized technical education and five to six years of related leadership experience; or an equivalent combination of education and experience.
• Associate's or bachelor's degree in a technical field preferred.
• Minimum of two years of maintenance experience involving HVAC, electrical, and plumbing systems.
• Minimum of two years of ice maintenance experience; Certified Ice Technician (CIT) certification preferred.

Physical Demands

• Regularly lifts and/or moves up to 50 pounds.
• Requires close vision and the ability to sit, stand, walk, use hands, and communicate effectively throughout the workday.
• Regular use of power tools and maintenance equipment.
• Availability to work evenings, weekends, and holidays as needed.
• Ability to work in cold environments for extended periods.
• Ability to work at heights up to 100 feet.

Work Environment

• Noise level is typically moderate.
• Position requires working on slippery or wet surfaces in cold conditions and handling sharp-edged equipment and tools.

Travel Required

• Minimal travel required.