Computer Hardware Technician

Job Description

Job Description

About Us

With over thirty years of experience in the Information Technology industry, Apprentice Information Systems understands the need for technology solutions in local government. With about 50 employees, AIS is a growing IT firm providing services and highly developed software and hardware solutions to local government, in both Arkansas and Oklahoma counties and municipalities. AIS headquarters is located in Rogers, AR with satellite offices located in North Little Rock, AR and Tulsa, OK. We have a casual, ‘let’s make-it-happen' culture all while having fun, being supportive to one another and making a real impact in our communities. We take pride in work that glorifies God, honoring our families and delights our clients. AIS will be adding several new positions this year and we hope that you will consider becoming a part of our dynamic yet expanding team! (There is always free coffee and the occasional free breakfast and lunch as well as team building activities)

Summary

As a Field Hardware Technician , you will be working as a skilled professional on a team that believes in putting the client first, every time. This is a highly interactive role where you will interface with clients as well as other team members daily. You will apply and develop your skills in troubleshooting, repair, installation, cabling and creative problem solving. This position offers excellent professional development and a bright future for someone looking to build their career in IT.

Benefits

AIS offers a competitive benefits package to our full-time employees. These benefits include, medical, supplemental, dental, vision, retirement and more. We offer 8 paid holidays, 5 sick days and a great vacation plan where you may qualify for 25 PTO days after your first year with AIS.

Key Focus

· Using your background, education, skills, and talents to delight our clients in local government.

 
Principal Duties and Responsibilities

· Installation of networking infrastructure - equipment, cabling, switches router, access points, etc.

· Comfortable using hand tools such as drills, hammers, pliers etc. to install cabling/hardware in universal ceilings and walls.

· Comfortable working from a 8-10 foot ladder using tools mentioned above.

· Other duties may include, running network cables, installing software and providing servicing computer hardware. 

· Install servers, PC’s, printers, scanners, other peripherals, and related equipment on-site at county locations.

· Repair and upgrade computer hardware both on-site at county locations and at the satellite office in Tulsa, OK.

· Suggest new hardware to customers that may benefit their operations. 

· Promote product and services that will benefit the customers job and experience.

Logistical Job Requirements

· Ability to travel within the state of both Arkansas and Oklahoma.

· Ability to work flexible hours including some overnight stays, weekends and evenings (both weekends and evenings are rare, but emergencies may happen on occasion).

· Ability and comfortability to climb and work from ladders and lift 40lbs.

Education

· Associates degree in Information Science or related field, preferred, not required.

· OR relevant certification (i.e. A+, Network+) from recognized trade or technical school.

· OR equivalent experience in a computer technician field.

Experience  

· 3 years of industry experience (networks, hardware, software, or related information systems work), of which 1 year in hardware computer technician experience is preferred.

Required Professional Skills

· Able to work effectively as part of a team. Enjoy your teammates and seek to help the whole team win.

· Strong attention to detail. Care about getting it right.

· Strong troubleshooting and problem-solving.

· Capacity to maintain patience, courtesy, and professionalism in times of stress while dealing directly, and respectfully with difficult individuals and/or issues.

· Ability to explain technical issues/remedies to customers in a language they can understand (English, not computereese).

Required Technical Skills

· General knowledge of computer systems, networks, and components

· Experience in PC Repair and computer peripherals repair preferred.

· Telecommunications systems deployment, repair, and configuration experience is helpful.

  Other

· Must have valid and up to date driver’s license.

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