Front Desk Staff - Part-Time (On Site)

Job Description

Job Description

Description:

Salary: Minimum $12.00/hour - Maximum $15.00/hour

Type: Part-Time – Non-Exempt

Schedule: Up to 30 hours per week

Reports to: Membership Director

Organization Overview

At the YMCA of the Lowcountry, we are more than an organization — we are a cause. Together, we strengthen our community through youth development, healthy living, and social responsibility. Our staff are at the heart of this mission, creating safe, welcoming environments where children grow, families thrive, and everyone feels a sense of belonging.

Position Overview

The Front Desk Staff plays a vital role in creating a welcoming and positive first impression for members and guests. This position is responsible for delivering excellent customer service, assisting with membership inquiries and program registrations, and supporting daily front desk operations. The ideal candidate is friendly, reliable, and service-oriented, with a strong commitment to providing an exceptional member experience and upholding the YMCA mission and values.

Benefits You’ll Receive

• Complimentary YMCA Membership for Part-Time employees. An additional adult family member may be added for $20 per month.
• Participation in the National YMCA Retirement Fund, a defined contribution plan. Employees become eligible for a 12% employer contribution after completing 1,000 hours of service in each of two 12-month periods (doesn’t have to be consecutive).
• All staff are eligible to make voluntary 403(b) retirement contributions (no employer match).
• Discounts on YMCA Programs (Immediate Family)
• 50% discount for staff working 20 or more hours per pay period
• 25% discount for staff working 10–19 hours per pay period
• 15% discount for staff working fewer than 10 hours per pay period

What You’ll Do:

• Greet members and guests with a positive and professional attitude
• Process new memberships, renewals, and program registrations
• Answer questions about programs, policies, and facility usage
• Promote YMCA programs, events, and services
• Maintain accurate records and handle transactions
• Support daily operations and ensure policies are followed
• Provide excellent customer service and resolve concerns appropriately
• Attend all required staff meetings and trainings, including abuse risk management and youth safety training

What We’re Looking For:

• High school diploma or equivalent required
• 1-2 years of experience in a customer-facing role required
• Basic to intermediate computer proficiency required
• Strong interpersonal skills with the ability to quickly build rapport and establish credibility with members and guests
• Detail-oriented with strong organizational skills and the ability to multitask effectively
• Ability to work efficiently and productively in a fast-paced environment
• Demonstrates enthusiasm and a commitment to delivering excellent customer service
• Excellent verbal and written communication skills

The YMCA of the Lowcountry is an equal opportunity employer and is committed to creating an inclusive environment for all employees. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this position. Applicants requiring accommodation during the application or interview process should contact Human Resources.