Branch Operations Supervisor

Branch Operations SupervisorThe Branch Operations Supervisor is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently, and effectively as it moves through the facility. The Operations Supervisor is a key member of the leadership team, coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. This role maintains a safe working environment and builds a culture of safety among associates. This role monitors production volume and assigns or reassigns operations associates to tasks involving receiving, picking (order-fill), shipping product or other supporting tasks. The individual in this role must respond quickly to changing workflow conditions and contribute positively to the facility's key performance indicators. The Operations Supervisor resolves issues, addresses safety concerns, and is responsible for communicating business objectives and daily workload plans to the team. This role also engages with associates to assist them through associate relations related issues experienced with the organization and/or with other associatesEssential Functions:Operational ExcellenceMonitors the flow of inventory in the facility frequently throughout the day, making adjustments to team assignments as needed.Identifies and resolves equipment issuesIdentifies and assists in implementing process improvements or new processes launched from corporateIdentifies and takes action on needs for efficient operations, safety issues, and bottlenecksEnsures all associates comprehend and execute safety work practices by performing regular safety observations and having regular safety discussions; identifies and resolves safety issues including those escalated from associatesCompletes all incident reports for in-house product damage, near misses and injuries, and equipment incidents; completes accident reports for associate injuriesTeam LeadershipAssists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodationsCommunicates clear expectations for associates, monitors and manages associate performance for accuracy and timeliness, providing timely and constructive feedbackConducts team huddle, including safety topics, upcoming events and demand for the dayWorks with associates to build a work environment of engagement and inclusionMakes recommendations in the candidate selection process for nonexempt rolesHelps associates on the team transition through changeLeads the onboarding and training process for associatesCommunicates and builds partnerships with cross functional teamsManager-on-Duty (as scheduled)Providing full leadership over the branch, which includes but is not limited to resolving associate concerns, addressing customer needs, maintaining a safe work environmentRegularly walks the branch, observing associates working safely and meeting production guidelinesResponsible for executing opening and closing proceduresValidates associates are working safe and free of clutterFunnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities) to appropriate non-MOD leadersRequirements:Bachelor's degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or related field (or equivalent experience in distribution center/warehouse operations or related area)Minimum of 6 months experience providing direction or supervision to teams (with or without direct report responsibility) and providing feedbackExperience supporting or participating in the process of training, mentoring, and developing associatesBasic math and reading comprehension skillsBasic computer skills, including working knowledge of Microsoft OfficeProven record of complying with safety requirementsPreferences:Experience building a culture of safety among subordinates and peersExperience working with and communicating to next level leadershipExperience with software applications such as Microsoft Office and/or a Warehouse Management SystemBi-lingual skills, if applicable to the facilityPay Range: $60,600.00 - $101,300.00 annuallyStarting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit BenefitsHealth, Dental and Vision insuranceLife and Disability insurancePaid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer timeFlexible spending and health savings accounts401(k) Retirement account with company matchEmployee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needsEducation support programs, including tuition assistance and trade skills scholarshipsBusiness Travel Accident insuranceMaternity and Parental leaveAdoption assistanceLowe's Associate Discount and broad discount platformOther discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awardsAbout Lowe'sLowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Lowe's