Program Administrator

Position Title: Program Administrator Teach One to Lead One (T1L1) is a nonprofit organization. We are a community mentoring program that teaches Universal Principles to lead students into a life of purpose and potential. We empower students through education, leadership training, and community service initiatives. Join us in making a lasting impact in communities across the nation. Position Description The Program Administrator oversees the T1L1 Mobile Mentor app, supports group onboarding, and ensures smooth operations. Responsibilities also include managing program supplies, documentation, and assisting with marketing and engagement efforts. Qualifications Bachelor’s degree in Business Administration or Office Administration preferred, or equivalent professional experience. Live according to the Core Values and employment policies of CLI. Excellent verbal and written communication skills. Self-motivated and able to perform tasks efficiently with minimal supervision. Highly detail-oriented, organized, and effective in time management. Strong project management abilities with consistent follow-through. Must possess strong interpersonal skills to manage sensitive and confidential information with discretion. Capable of working both independently and collaboratively in a dynamic, fast-paced environment. Proficiency in working with Adobe Creative Suite tools, Canva, and Asana. Strong skills in MS Office, including Word (for creating professional documents, letters, and mail merge), Excel (for data entry, spreadsheets, and tracking), PowerPoint, Google Workspace, and various AI tools. Previous experience in an administrative support role is preferred with an emphasis on professional communication and organizational coordination. Passionate about youth development. Working Conditions and Expectations A valid driver’s license and access to a personal vehicle are required for occasional job-related tasks. Primarily office-based, with the option for occasional remote work as approved by management. The standard workweek is 40 hours, with occasional additional hours as needed. May involve after-hours support on an as-needed basis. Creativity and autonomy within the role are encouraged. Responsibilities Program Support Oversee the ordering, inventory, and shipping of program supplies, ensuring timely delivery and accurate tracking. Collaborate with area program coordinators to generate, and distribute graduation certificates and service project letters for student program participants. Prepare quarterly invoices for area program-related expenses. Serve as a point of contact for inquiries related to supplies, invoices, and program documentation. Ensure the program office is well-organized and supplies are stocked, promoting an efficient work environment. App Community Management Oversee the management and daily operations of the T1L1 Mobile Mentor app, ensuring all content is current, user engagement is monitored, and technical issues are resolved quickly. Lead registration and onboarding for new users and Mobile Mentor groups, ensuring a smooth enrollment process and providing necessary guidance and support. Manage and support Mobile Mentor groups, assisting mentors with setup, tracking group activity, and ensuring ongoing engagement. Support the marketing team in developing and executing strategies to increase app downloads, promote engagement, and expand Mobile Mentor participation, ensuring alignment with overall marketing initiatives. Create and maintain user guides, tutorials, and FAQs to assist students, mentors, and group leaders in navigating the app effectively. Regularly review and respond to user feedback and inquiries to improve the user experience and address concerns. Work closely with app developers to address technical issues, troubleshoot bugs, and implement new features or updates. Coordinate with the content team to ensure fresh, relevant, and engaging materials are consistently uploaded to the app. Track user engagement metrics, analyze app usage trends, and provide reports to help guide improvements and feature enhancements. Ensure the app complies with security and privacy standards, safeguarding user data and confidentiality. Manage and schedule push notifications and in-app messages to keep users informed about updates, events, or new content. Benefits $45,000 a year Health Insurance Life Insurance PTO 401K #J-18808-Ljbffr