Mitigation Technician

Job Description

Job Description

Description:

Position Summary

The responsibilities of the mitigation technician include assessing damaged properties to see what can be saved, cleaning damaged properties, removing, and replacing damaged materials, and sanitizing the restored sites. To be successful as a mitigation technician, the employee must be physically capable, have a keen understanding of safety gear, and be able to follow instructions.

Key Responsibilities

• High level performance of water mitigation, and mold remediation services according with industry specifications under supervision.
• Act as daily on-site contact for the customer, ensuring their needs are met and questions are answered.
• Follow safety rules and regulations.
• Maintain a clean, properly stocked, and organized truck and maintain all company equipment.
• Able to monitor and provide appropriate documentation.
• Drive company vehicles, including trucks, trailers, and other machinery.
• Ability to provide company management with timely and accurate information related to the progress and status of projects.
• Focus and dedication to providing excellent customer service.
• Reachable by phone during waiting to be engaged periods, but otherwise free to use your time for personal activities unless contacted to report for duty.
• Assist in warehousing and facility related tasks when necessary.
• Willingness to participate in all training as needed or required.
• Complete other duties as assigned.

Skills/Traits/Competencies

• Commitment to Excellence - Maintains high personal standards and expectations and expects others to maintain a similar commitment. Knows own strengths and how to employ them. Knows own weaknesses and limits; works to neutralize or compensate for some and to improve others. Is personally committed and actively works to continuously improve him/herself.
• Attention to Detail - Directs attention to the task at hand in order to avoid making mistakes. Prepares and carefully reviews figures, computations, reports, etc., to identify any errors or problems; ensures consistency and that information can be understood by all who read it. Shows concern for all aspects of the job no matter how small.
• Initiative - Is self-starting. Does not wait for signals. Seizes opportunities when they arise. Takes action beyond what is required. Completes assignments independently without constant supervision. Volunteers to take on new assignments. Contributes to others’ initiatives without being asked.
• Effective Communicator – Consistently communicates clearly and thoroughly, optimizing audience understanding with concise, timely, and effective speaking and presentation skills.
• Collaboration/Relationship Building – Cultivates strong working relationships through interpersonal skills, secures cooperation, promotes win-win solutions, and collaborates effectively with individuals beyond formal authority to achieve goals.
• Adaptability – Adapts by adjusting behavior, routines, and habits to meet goals and changing circumstances, maintaining balance amid conflicting demands.
• Technical Proficiency – Demonstrated ability to effectively use and adapt to new technologies and digital platforms.

Benefits

• Medical
• Dental
• Vision
• EAP
• STD/LTD
• Basic Life and AD&D
• Voluntary Life
• Supplemental: Accident, Critical Illness, Hospital Indemnity
• Cell Phone Stipend
• 401(k)
• Paid Time Off
• Paid Holidays

Watterson is an Equal Employment Opportunity and E-Verify employer.

Disclaimer: This job description is intended to outline the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, or competencies. Employees may be directed to perform job-related tasks other than those specifically presented in this description based on business need.

Experience/Education/Qualifications

• 1 or more of IICRC Restoration Certifications (WRT, ASD, FSRT, etc.) preferred.
• 2 or more years as an experienced Restoration Technician preferred.
• 1-2 years of general work experience.
• The ability to lift a minimum of 75 pounds.
• Valid Driver’s license in good standing without restrictions.