Patient Access Rep I

Job Overview Sentara Halifax Regional Hospital, located in South Boston, VA, is hiring a Patient Access Representative (full time, 2 pm‑10:30 pm, every other weekend). The position will cover Emergency Room registration and involves all aspects of the patient registration process, including verifying patient identity, selecting the correct patient record, reviewing schedules and physician orders, scanning important documents (insurance cards, ID's, Living Wills, and POAs), and entering the patient's demographic and insurance information into the electronic health record. The Patient Access Representative explains and completes complex regulatory and compliance documents and adheres to applicable privacy and compliance standards. They collect co‑payments, deposits, and outstanding balances and perform secure transactions. The role also includes greeting patients and families, answering questions, ensuring appropriate patient routing, and may perform scheduling, pre‑admission, and discharge duties. The representative provides supervision and updates to families in waiting rooms. Responsibilities Verify patient identity and select correct patient record Review schedules and physician orders to register patients for the appropriate service Scan and verify important documents (insurance cards, ID's, Living Wills, POAs) Enter patient demographic and insurance data into the electronic health record Explain and complete complex regulatory and compliance documents Adhere to privacy and compliance standards Collect co‑payments, deposits, and outstanding balances; perform secure transactions Greet patients and families, answer questions, and ensure correct patient routing Assist with scheduling, pre‑admission, and discharge duties as needed Provide supervision and patient information updates to families in waiting rooms Education High School Diploma or Equivalent (Required) Associate's or Bachelor's degree considered in lieu of two years of experience Certification/Licensure No specific certification or licensure required Experience Customer Service or Data Entry – 2 years (Required) Proficiency in computer keyboarding skills (Required) Knowledge of third‑party payers, ICD‑9/CPT coding, and medical terminology (Preferred) Interpersonal skills Proper grammar, spelling, and punctuation Benefits Medical, Dental, and Vision plans Adoption, Fertility, and Surrogacy Reimbursement up to $10,000 Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long‑Term, Short‑Term Disability, and Critical Illness plans Life Insurance 401(k)/403(b) with Employer Match Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development Pet Insurance Legal Resources Plan Annual discretionary bonus opportunity for eligible employees Equal Opportunity Statement Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. #J-18808-Ljbffr