Inside Sales Representative

Inside Sales Representative

Employee's level and pay will be dependent on their level of experience, knowledge, and capabilities. The Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from existing customer base.

Work Hours: 7am - 4pm

Process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate

Assist outside sales personnel by processing priority transactions

Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers

Prospect for new accounts within a specified geographical territory

Manage a defined customer base and establish and maintain customer relationships

Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences. Close orders and resolve customer issues promptly using root-cause analysis

Process product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycle

Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends

Participate in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledge

Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources

May be required to perform other job functions within a branch when required including but not limited to counter sales, preparing and filling orders and/or receiving, stocking, staging, and shipping material, and maintaining branch equipment

Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You'll Need

2+ years of customer service, sales, or electrical distribution experience

High School or GED - Required

Knowledge, Skills & Abilities

Ability to handle basic/intermediate issues and problems

Basic/intermediate product and application knowledge essential

Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs

Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills

Ability to prioritize and manage multiple tasks and deadlines

Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence

Highly self-motivated

Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)

Ability to work overtime as needed

Physical Demands:

Sit: Must be able to remain in a stationary position - Constantly at least 51%

Walk: Must be able to move about inside/outside office or work location - Frequently 21% to 50%

Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly at least 51%

Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally up to 20%

Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally up to 20%

Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Occasionally up to 20%

Weight and Force Demands:

Up to 10 pounds - Frequently 21% to 50%

Up to 25 pounds - Frequently 21% to 50%

Up to 50 pounds - Occasionally up to 20%

Working Environment:

Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally up to 20%

Handles or works with potentially dangerous equipment - Occasionally up to 20%

Travels to offsite locations - Occasionally up to 20%

Our Benefits Include:

Medical, Dental, and Vision Insurance

Life Insurance

Short-Term and Long-Term Disability Insurance

401K with Employer Match

Paid vacation and sick time

Paid company holidays plus flexible personal days per year

Tuition Reimbursement

Health & Wellness Programs

Flexible Spending Accounts

HSA Accounts

Commuter Transit Benefits

Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.

Employee Discount Programs

Professional Training & Development Programs

Career Advancement Opportunities We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.