Management Analyst

Job Title

Management Analyst

Duties

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Specific duties include:

• Lead the change management activity within the Regional Office with a focus on communicating strategic policy changes with a focus on VBMS business processes, systems, technology, and job roles, to include overseeing training efforts when system updates are released.
• Initiates, directs, coordinates, and conducts studies involving realignment of services, changes in organizational structure and methods of operations to promote efficient client services. This includes conducting in-depth studies on the progress/effectiveness of the four major processes in the VR&E program customer service, outreach, financial transactions, and employment placements. Reviews analytical, statistical and operational data. Conducts analyses using VBA standards and general administrative guidelines. Uses judgment in applying and conducting analyses. Results of those studies must be effectively reduced to written technical reports with accurate information and sound advice/recommendations for ensuring compliance with VBA standards for addressing the rehabilitation to employment needs of America's Veterans and their qualified beneficiaries. These reports must present viable solutions to problems in the areas of hand-on customer service, workflow, case management, and staffing utilization, as well as the proper use of available resources. After review and acceptance by local VR&E management, these reports may be used by top station management in making decisions that have significant impact on business line operations.
• Takes systematic steps in ensure that the VR&E Chief remains in compliance with the Commercial Purchase Card Program. Does extensive reviews, with findings reduced to usable reports, on use of Commercial Purchase Cards within the NCRBO/BRO operation, billing fraud, and any hint of waste, program abuse, or eligibility fraud. Is responsible for ensuring that all counselors follow up on any disputes or problem areas with the proper written documentation.
• The incumbent is responsible for providing administrative/technical support on all contract activities. This analyst is responsible for monitoring and inputting funds for all contracts; COR certification may be required.
• Assesses and analyzes manpower needs in all areas of the NCRBO/BRO VR&E operation and makes recommendations to the VR&E Officer on FTE redistribution based on mission driven need. Uses organizational and management objectives and specifications to make sound recommendations to management.
• Interprets policies, rules, regulations and major operating procedures to technical/clerical personnel of the office with respect to administrative policy and procedural questions.
• Is the focal point for all SOAR reporting for the division and is responsible for independently researching and executing several strategic oversight and analysis review within the Veteran Readiness and Employment operation.
• Conducts office equipment usage studies to determine requirements for additional equipment, including computers and other automation tools, and ensure that existing equipment is utilized to its fully potential.
• Is responsible for monitoring the main VRE box and ensuring all taskers are completed timely and accurately.

Promotion Potential: None, this is the full performance level of the position.

Work Schedule: Full-Time, Monday - Friday 8:00am - 4:30 pm

Compressed/Flexible: Not Available

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is not a virtual position.

Position Description/PD#: Management Analyst; PD422800

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required