Customer Service Advisor

QGR Jiffy Lube

Olney, MD

Job Description
Job Description
Description:
What can you expect as an Automotive Customer Service Advisor?
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors truly love helping our customers be reviewing past service work and communicating the vehicle's needs. Our best will inquire about the customer and the vehicle's complaints and work with our technicians to find a correction. Our Customer Service Advisors love to engage with the customer and are always welcoming them with a smile. Some of the reasons our advisors love working with us are:
Efficient teams delivering timely inspections
The use of a cutting edge POS system that graphically illustrates our customers' needs based on the vehicles' manufacturer recommendations
Thorough technicians that deliver quality inspection reports
Steady flow of customers
What you will do:
Greet the customer and acknowledge their request
Check-In the customer and verify information
Be an expert on all sales processes and initiatives
Process phone calls in a professional manner. Encourage the customer to come in for service work.
Be comfortable selling to our customers our product offerings
Document, verbally communicate and sell the recommendations
Write estimates and order parts for services as needed.
Be able to create and bill out all sales orders.
Work towards achieving any company-set goals or objectives, including individual sales goals.
Keep pace with customers, balancing multiple priorities and using good judgement to manage time.
Build relationships with customers by communicating the status of their vehicle, promise time.
Pay Range:
32,240 - 44,330 per year
Benefits include:
Competitive pay (based on experience)
Matching 401K
On-the-job training with Award Winning Online Training Platform: Jiffy Lube University
We promote from within a commitment we are passionate about
No late evenings
Tuition reimbursement
Paid vacation and holidays
Medical insurance
Requirements:
What are the Job Qualifications?
Driver's License
Ability to Stand on your feet for 10+ hours
Ability to speak English
Bi-lingual is a plus!
Previous sales experience is a plus - automotive is preferred

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Vacancy posted more than 2 months ago

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