Accounts Receivable Specialist

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits, with a whole-person approach to wellness Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare Job Description: Accounts Receivable Specialist The Accounts Receivable Specialist is responsible for submitting accurate billing to appropriate payers and actively following up on claims to ensure timely adjudication and reimbursement. This role communicates directly with commercial, governmental, and other third-party payers, as well as patients, guarantors, family members, and internal medical staff, to resolve claim issues and manage accounts receivable efficiently. The specialist identifies and resolves denials, underpayments, payment delays, and no-response claims while ensuring compliance with payer requirements and regulatory standards. Key Responsibilities: Reviews, analyzes, and processes billed claims for accuracy upon submission, including charges, subscriber data, diagnosis and procedure codes, late charges, and supporting documentation. Submits claims in a timely manner in accordance with payer contracts, federal and state regulations, departmental standards, and form requirements. Follows up directly with commercial, governmental, and other payers via phone, correspondence, and electronic systems to resolve unpaid, underpaid, denied, or rejected claims. Identifies specific reasons for denials, underpayments, and payment delays; takes appropriate corrective action to secure reimbursement. Prepares, drafts, and submits technical and clinical appeals as needed, ensuring accurate and complete documentation. Re-bills accounts when new or corrected demographic, insurance, or third-party information is received and updates patient records accordingly. Verifies insurance, payer, and patient demographic information for accuracy at registration and during account follow-up, entering verification data into billing systems as required. Reviews internal and external reports to monitor claim status, payment variances, denial trends, and outstanding accounts. Maintains thorough documentation of all account activity, including payer contacts, phone numbers, correspondence, and actions taken, within the host system and/or tracking tools. Maintains a working knowledge of payer-specific requirements, contracts, and applicable federal and state regulations, applying them appropriately to account resolution. Identifies trends and root causes of accounts receivable issues and communicates findings and recommendations to management. Demonstrates initiative, effective problem-solving and analytical skills with the ability to determine appropriate collection strategies to resolve accounts. Ability to meet productivity and quality standards. Qualifications: One year previous experience in Revenue Cycle/Medical billing, follow up and collections or related degree/certification in Healthcare Management. Proficiency in basic computer applications, including Microsoft Excel. High School diploma or GED preferred. Strong verbal and written communication skills. Must be at least 18 years of age. Physical Demands: Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties Work Environment: Climate controlled office setting with daily movement throughout the facility Interaction with department members and other healthcare providers Work schedule is remote, hybrid or in office. Scheduled Weekly Hours: 40 Scheduled FTE: 1 Location: ThedaCare Corporate Office - Neenah, Wisconsin Overtime Exempt: No Worker Shift Details: Days ThedaCare