PATIENT INTAKE & REGISTRATION SUPERVISOR, School of Dental Medicine, Clinical Affairs

Overview PATIENT INTAKE & REGISTRATION SUPERVISOR, School of Dental Medicine, Clinical Affairs Location: Boston, MA, United States Tracking Code: 26500040710505 | Posted Date: 5/6/2026 | Salary Grade: Grade 47 | Hiring Range: $53,200.00 – $71,900.00 Position Type: Full-Time/Regular Responsibilities Clinical Care Supervisor – Manage, guide, and direct the daily workflow of the 1st Floor Clinical Affairs Staff. Supervise staff at the first floor reception desk responsible for registering new patients for all treatment centers in GSDM and directing patients to the appropriate treatment center. Mentor staff, provide cross-training, support a team-centered environment, and implement changes to support growth of our business operations. Work with the Predoc Practice Manager on interview processes, staffing concerns, and disciplinary issues. Provide backup to the Practice Manager including: overseeing and documenting staff issues, addressing patient concerns, ensuring full chair utilization in clinic schedules, running Salud reports (unauthorized p-notes, missing notes & open sessions), screening appointment status reports, income reports, attending meetings, and other operational items as they arise. Patient Intake Supervisor – Direct patient access to BUSDM through outside phone calls, in-person encounters, internal referrals, and Student Discount Program registrants. Provide in-depth knowledge of BUSDM processes and policies to prospective patients. As the first point of contact, require excellent customer service skills, broad judgment, independent thinking, and problem solving. Provide support and direction to BUSDM faculty and staff. 80–90% of calls resolved on the first call. Expected to schedule 500–600 new patient appointments per month. Strong keyboarding, written and verbal communication skills are necessary. Qualifications Bachelor's degree required. 2–3 years' supervisory experience preferred. Strong written and verbal communication skills in English required. Ability to communicate clearly and effectively with patients, families, providers and staff while protecting patient confidentiality and demonstrating courtesy and respect. Demonstrated skills in service excellence including active listening, problem solving, and the ability to remain calm in emotional situations. Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines. Attention to detail, strong organizational skills with the ability to prioritize multiple tasks and work independently. Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including management, physicians, practitioners, and staff. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. To apply, visit the posting page on the BU Careers site. Copyright ©2025 Jobelephant.com Inc. All rights reserved. Posted by the value-added recruitment advertising agency. #J-18808-Ljbffr Inside Higher Ed