Payments Connectivity-Developer Experience & Portal Ecosystem Enablement-Executive Director

Job Description

Developer and client connectivity expectations are evolving rapidly. This role will shape our external, client-facing developer ecosystem across APIs, file-based connectivity (Host-to-Host), onboarding, self-service tooling, and Agentic/AI-assisted experiences—bringing platform capabilities, onboarding journeys, and developer tooling into a cohesive end-to-end experience. You’ll lead the evolution of the developer journey from discovery and evaluation through onboarding, testing, production readiness, and scale, enabling clients to integrate, launch, and grow with confidence across one of the world’s largest payments connectivity platforms.

As a strategic product leader within Payments Connectivity, you will partner across product, platform, design, and connectivity strategy to bring clarity and cohesion to experiences that span API and file connectivity, identity and access, onboarding, sandbox environments, operational tooling, and self-service workflows. You will be accountable for measurable improvements in integration speed, launch success, and self-service adoption. This role leads product managers and partners in a matrix with Design and Technical Writing to deliver prioritized outcomes.

Job Responsibilities: 

• Shape the long-term vision and strategy for our external developer portal and integration ecosystem across APIs and file-based connectivity (Host-to-Host).
• Define the end-to-end developer journey: how developers and integrators discover, evaluate, onboard, build, test, certify, launch, and operate solutions across our connectivity platform.
• Drive the evolution of the developer portal as both a self-service integration platform and commercial growth channel, improving visibility into developer engagement, onboarding progression, lead generation, and client conversion.
• Partner across product, engineering, client onboarding & service, identity, design, content, operations, and platform teams to deliver cohesive, intuitive integration experiences.
• Drive modernization of self-service onboarding, sandbox/testing experiences, certification, and production readiness workflows, including day-two integration tooling.
• Identify friction across the integration journey and simplify complex enterprise processes into scalable, repeatable platform experiences.
• Bring external perspective and emerging ecosystem trends into the organization, informed by leading developer platforms and fintech infrastructure companies.
• Help shape next-generation AI-assisted and agentic developer experiences (e.g., guided integration, solutioning) with appropriate controls and guardrails.
• Influence roadmap direction and prioritization across interconnected platform capabilities in a matrix environment (including areas not directly owned by this role), and elevate the quality, consistency, usability, and standards of developer-facing experiences across APIs and file-based connectivity.
• Drive product performance by defining KPIs, monitoring usage and feedback signals, converting insights into a prioritized backlog with clear, measurable outcomes, and leading Developer Portal rollouts and change management through betas/phased releases, enablement, training, and proactive communications.
• Own end-to-end risk and controls by embedding policy, regulatory, and operational resiliency requirements across discovery, build, launch, and run in partnership with Legal, Compliance, and Technology Risk.

 

Required qualifications, skills and capabilities: 

• Senior leadership experience in product, platform, or developer ecosystem roles within fintech, enterprise platforms, payments, APIs, infrastructure, or developer tooling.
• Deep understanding of modern developer experiences—including self-service platforms, onboarding flows, sandbox/testing models, documentation, and API ecosystems—and strong intuition for what makes developer platforms intuitive, reliable, scalable, and easy to integrate with.
• Demonstrated experience with client-facing APIs and/or file-based integration models, including onboarding, testing, production readiness, operational support patterns, and strong working knowledge of common integration/platform patterns (e.g., identity/access, developer tooling).
• Domain and platform expertise within commerce/merchant services, treasury, and/or payments.
• Ability to operate effectively in highly interconnected product and technology environments with complex dependencies, and demonstrated ability to influence platform direction and drive alignment across diverse teams and stakeholders.
• Passion for simplifying complexity and creating elegant developer workflows.
• Strong communication and storytelling skills—able to articulate platform strategy to both technical and executive audiences.
• Experience partnering with engineering and data science to deliver AI/ML-powered product features from discovery through launch and iteration for internal and/or external users.
• Working knowledge of LLMs and common implementation patterns (e.g., RAG, fine-tuning, prompt design/evaluation) sufficient to define requirements, assess feasibility, and set success metrics.
• Exposure to shipping or operating LLM-enabled conversational experiences (chatbots/assistants/agents), including quality, safety, and performance considerations in production, plus curiosity around emerging platform trends, developer tooling, and AI-assisted workflows.
• Embed accessibility by design through working knowledge and application of ADA/WCAG across digital product requirements, delivery, and validation.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.