Airport Curbside Concierge Check-in Agent

Curbside Concierge - Airline Check-in AgentBags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.ResponsibilitiesThis position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner. This position does require the ability and availability to work weekends and holidays.Must have the ability and availability to work weekends and holidays, open availability is preferredMust be able to work outside in various weather conditionsMust be able to complete airline compliance training within company-given timeframeShifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts onlyPrevious 1-2+ years of Customer Service experience is preferred - Paid TrainingA Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations' (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers' partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environmentWork at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.Immediately and warmly greet Guests as they approach the desk.Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.Input guest information for those who have not previously enrolled in the process.Process the check in of the guests' bags to include charging guests credit card for bags as per airline requirements.Weigh guests' bags to verify appropriate weight of bags and charge for overweight bags.Appropriately tag guest luggage with destination tags.Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.Immediately upon accepting luggage and completion of processing guest, secure luggage.Must possess excellent verbal and written communication skills.Maintain a positive, friendly and professional manner at all timesOrganize and stock the Concierge desk.Uphold clients guest service guidelines and values.Need to be able to manage payments (credit card) received from guestsAnswer telephones and guest questions.The ability to manage simple addition.Qualifications Required Qualifications Ability to work in the early morning rotationAt least 6 months experience in a face-to-face guest service position preferredData Entry and/or computer experience preferredAbility to communicate clearly with guests and clientsAbility to work in outside weather conditions requiredKnowledge of the airline or travel industry preferredMust be eligible to work in the United States.Must successfully pass the pre-employment criminal background screening.Must pass pre-employment Drug Testing process. Physical Requirements / Work Environment Follow company appearance guidelinesAbility to lift up to 70 lbs.Must be able to push luggage cages both empty (approximately 100 lbs) and full.Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.Standing: 100%. Must be able to stand for up to eight (8) hours at a time.Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.Will occasionally (11-33%) be required to bend, squat, and kneel.Walking: 50% Appearance Guidelines Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven.No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.Clean & well-maintained approved uniforms must be worn on shiftAdditional requirements as specified by management Salary Range : $12.00 - $17.00 per hour (+ tips)This role is eligible to earn tips in addition to the posted hourly rate. Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.LocationPARKING EXIT PLAZA BUILDINGUS-NY-BUFFALO