Dispatcher - Admin Assistant

Job Description

Job Description

Time Savers Heating & Cooling is currently hiring for a full-time Dispatcher - Admin Assistant to provide great customer service in the Loveland, OH area. This entry-level office admin position earns a competitive wage of $18.00 - $23.00/hour, depending on experience.In addition to competitive pay and our family-oriented culture, we offer our Dispatcher - Admin Assistant the following benefits:Competitive health insurance packagePaid holidaysA vacation packagePaid time off (PTO)A retirement programOn-the-job trainingSo, now that you've learned the who, what, where, and why, you may be wondering HOW to apply for this entry-level office admin job? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!DAY-TO-DAYThis entry-level admin position is full-time and typically works in our office from 7:30 AM – 3:30 PM Monday – Friday.As a Dispatcher - Admin Assistant, you are the cornerstone of our company. You answer incoming phone calls to schedule or reschedule appointments as well as help customers with anything else they may need. Your friendly voice is a welcoming first impression as our clients reach out for HVAC services. Using your excellent customer service skills, you build a great rapport with each client. Because you invest time in having a thorough knowledge of our services, you confidently answer client questions.You schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. Keeping everything organized, you maintain the dispatch board and keep our technicians informed. After each service call, you debrief technicians and follow up with customers. You enjoy completing these happy calls, but if complaints occur, you use your customer service skills to quickly resolve the situation. When dispatching our technicians, you accurately relay necessary information. If complaints occur, you use your customer service skills to quickly resolve the situation.In addition to your dispatch duties, you maintain the maintenance agreements, including billing, scheduling, renewals, and new contracts. You also respond to emails, process customer financing, contact sales leads, order parts, and complete data entry. Beyond these responsibilities, you'll contribute to the growth of our company by managing our social media accounts, engaging with our online community, and assisting with marketing initiatives and promotions. This is a great opportunity for someone who enjoys variety in their day, thrives in a fast-paced environment, and loves building strong relationships with clients while taking pride in being part of a team that makes a difference. You love working directly with our clients and take pride in the part you play in our company!ABOUT TIME SAVERS HEATING & COOLINGAt Time Saver Heating & Cooling, we have over 30 years of experience in residential and commercial heating and air conditioning. We install and service gas furnaces, oil furnaces, heat pumps, air conditioners, boilers, ductless systems, and indoor air quality systems for residential use. Our goal is to provide reliable quality service for all our customers' needs. With expert technicians and professional installations, we will fix it right the first time!As a family-oriented company, we truly appreciate our valued employees. We enjoy a relaxed atmosphere with easy processes set in place to keep us organized. In addition to excellent benefits and perks, we offer a supportive work environment!OUR IDEAL DISPATCHER - ADMIN ASSISTANTEfficient - effectively prioritizes multiple tasksCustomer-oriented - provides great customer serviceDetail-oriented - approaches tasks in an organized fashionIf this sounds like you, keep reading!REQUIREMENTS FOR A DISPATCHER - ADMIN ASSISTANTHigh school diploma or equivalentAbility to use Microsoft Office productsCustomer service skillsExperience in an administrative or customer service position is preferred but not required. Knowledge of the HVAC industry would be a plus. If you meet the above requirements, we need you for this entry-level office admin role. Apply today to join our team as a Dispatcher - Admin Assistant!Location: 45140