Product Manager - Enterprise

About the position This is a new role focused on our Enterprise creator segment: the most sophisticated publications and partners building on top of Substack. You’ll work directly with these enterprise creators to understand the bespoke needs of their publications, synthesize those needs into clear product requirements, and translate one-off requests into durable, reusable systems and features that strengthen the entire Substack ecosystem. You’ll operate at the intersection of creator empathy, platform thinking, and executive alignment. Success in this role means: deeply understanding how creators use (and benefit from) Substack’s network and platform, and ensuring that what we build for enterprise partners scales across the org, rather than becoming pigeonholed into individual partner needs. Responsibilities Form a deep understanding of the current state of play in our creator platform, and identify the biggest opportunities for development and growth Work directly with Key Enterprise Partners who build on top of Substack to synthesize their requests and package them into roadmaps for durable product features that can be used across the rest of the Substack network and ecosystem Ensure enterprise-facing work ladders up into reusable primitives, systems, and platform capabilities Build a compelling roadmap at the short term, medium term, and long term horizons Help design and spec projects across the spectrum from experiment, to feature, to large-scale initiative Partner with your EM counterpart to inspire and lead a full-stack team of engineers, designers, and product analysts, creating clarity and accountability for them at every level Work closely with the leadership team to ensure that your team’s product strategy and the overall company strategy are in lock‑step at all times Fully own the product marketing and go-to-market strategy for everything the team ships Requirements 4+ years of experience as a Product Manager A deep understanding of Substack’s product, user base, and market position Empathy for creators and a clear mental model for how creators use and benefit from Substack’s network and platform Comfortable operating at every level of abstraction (from high level product/business strategy to “what should the CTA say” level details) Deep experience with software design; you have demonstrated the ability to service user needs while balancing ease of use and flexibility Independent ability to build charts and tools using current software development tools (you can vibe code some things) Strong analytical skills, competence in SQL and experience with BI tools like Sisense; frameworks like cohort analysis and growth accounting should be second nature Strong communication skills: able to write a compelling strategy doc, internal or external blog post, and present to the company regularly An ability to roll up your sleeves and do what needs to be done Benefits market-competitive salary equity for all full-time roles exceptional benefits #J-18808-Ljbffr