Customer Integration Engineer

Job Description Job Description Hadrian - Manufacturing the Future Hadrian is building autonomous factories that help aerospace and defense companies manufacture rockets, satellites, jets, and ships up to 10x faster and up to 2x cheaper. By combining advanced software, robotics, and full-stack manufacturing, we are reinventing how America produces its most critical parts. We’re accelerating our mission with the launch of Factory 3 in Mesa, Arizona, a 290,000-square-foot facility creating 350 new jobs. We are expanding rapidly to support thousands of future hires, launching Hadrian Maritime to expand into naval production, and introducing a Factory-as-a-Service model that delivers complete systems instead of individual parts. Hadrian is backed by leading investors including T. Rowe Price, Lux Capital, Founders Fund, and Andreessen Horowitz, our fast-growing team is united around reindustrializing American manufacturing for the 21st century and beyond. We are in search of a Customer Integration Engineer with the drive to seamlessly onboard new customers and translate their requirements into actionable outcomes on the factory floor. This role reports to Manager, Customer Integration and requires a technically adept engineer who can bridge customer needs with Hadrian’s manufacturing and software capabilities. The right person thrives at the intersection of engineering, manufacturing, and customer success—bringing clarity, structure, and urgency to complex integration programs. If you’re passionate about building strong, value-based customer relationships, enjoy problem solving in high-stakes environments, and want to play a key role in scaling Hadrian’s customer integration engine, we’d love to hear from you. What You’ll Do Conduct gap analyses between customer requirements and Hadrian’s manufacturing capabilities, identifying and resolving discrepancies. Define project scope and manage onboarding and operational programs from initiation through completion. Work cross-functionally with engineering, manufacturing, sales, and quality teams to close identified capability gaps. Serve as the primary technical point of contact for new customers throughout the onboarding lifecycle. Act as the voice of the customer on the factory floor, ensuring alignment between customer needs and factory operations. Translate customer requests (e.g., PO expedites, revision changes, quantity updates) into clear and actionable factory tasks. Interpret and apply customer and industry quality specifications to ensure compliance throughout the production process. Support and facilitate customer audits and technical reviews as needed. Partner with the sales team during customer demos, onsite visits, and technical discussions to represent operational capabilities. What we’re looking for Bachelor’s degree in engineering, or a relevant STEM field or equivalent combination of relevant professional and technical experience 3+ year's relevant experience in aerospace, defense, or related manufacturing environments Experience in onboarding production processes, systems and customers in a high-growth environment. Proven experience managing and communicating directly with external customers and stakeholders Familiarity with machining operations and experience working with very tight tolerances, and highly regulated industries Ability for occasional travel up to 20% of the time. What will set you apart Basic knowledge of Geometric Dimensioning and Tolerancing (GD&T). Strong understanding of Quality Systems (AS9100, ISO9001, customer specific QMS) Experience leading and completing Vendor and/or Customer quality audits Compensation For this role, the target salary range is $78,000 - $170,000 (actual range may vary based on experience and performance). This is the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Benefits Medical, dental, vision, and life insurance plans for employees 401k Relocation support may be provided for certain situations, based on business need. Flexible vacation policy ITAR Requirements To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. Hadrian Is An Equal Opportunity Employer It is the Company’s policy to provide equal employment opportunity for all applicants and employees. The Company does not unlawfully discriminate on the basis of race inclusive of traits historically associated with race (including, but not limited to, hair texture and protective hairstyles, such as braids, locks and twists), color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, transgender status, national origin (including, in California, possession of a drivers license), ancestry, citizenship, age, physical or mental disability, height or weight, medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, exercise of reproductive rights, any other basis protected by local, state, or federal laws, or any combination of the above characteristics. When necessary, the Company also makes reasonable accommodations for disabled candidates and employees, including for candidates or employees who are disabled by pregnancy, childbirth, or related medical conditions.