Certified Medical Assistant

Medical Assistant II

This Medical Assistant II position will function primarily as an Administrative Medical Assistant with a strong focus on surgical scheduling and coordination. The role serves as a critical liaison between patients, providers, hospitals, and surgical centers, ensuring that all aspects of the surgical process are organized, communicated, and completed efficiently.

Location: 210 N Tillotson Ave, Muncie, IN 47304

Schedule: Monday Friday; 8:00 AM - 5:00 PM

What We're Looking For:

• Dependable and reliable team players
• Positive attitude and strong communication skills
• Phlebotomy, point-of-care testing, and prior authorization experience preferred
• Willingness to learn and support teammates

Key responsibilities:

• Scheduling and coordinating surgical procedures.
• Obtaining and managing insurance authorizations.
• Verifying patient demographics, insurance information, and surgical details.
• Communicating surgery dates, times, and pre-operative instructions to patients.
• Coordinating with providers, hospitals, and surgical centers to ensure all required documentation is received and completed prior to surgery.
• Managing schedule changes, cancellations, and rescheduling requests.
• Maintaining accurate patient records and ensuring documentation remains up to date throughout the surgical process.
• Serving as a communication link between patients and the care team to help facilitate a smooth surgical experience.

Benefits:

• Benefits Designed for You
• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with biweekly incentives

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. May precept current MA team members or MA Externs as requested by leadership.

• AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• High school diploma or equivalent required.
• New hires and promotions after October 5th, 2025, will require graduation from a Medical Assistant program. Knowledge of OSHA, CLIA, and ADA required.
• TB validated (to administer or read) or validation obtained within 6 months of hire may be required.
• Knowledge of ICD-10 and CPT coding preferred.
• Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.
• Knowledge of standard laboratory and medical procedures. Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.