Front End Manager

Job Description

Benefits include

Employee discount

Retirement plans 401K and ESOP (Employee Stock Ownership Plan).

Health, Dental, Vision and additional insurance options

Paid Vacation, Personal days, and Holidays

The Front End Manager position is responsible to perform duties as directed by the Store Manager for the successful operation of the Front End Department and is responsible to see that all Kennie's customers are provided with the best customer service available.

Requirements:

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• EDUCATION/EXPERIENCE: High School Diploma or General Education Degree (GED) and two (2) to four (4) years related experience and/or training.
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• LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions for equipment, and procedure manuals. Ability to write routine reports and correspondence. The ability to speak effectively to our customers and employees.
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• MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest and percentages.
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• REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
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Essential Job Responsibilities:

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  Supervise, train, discipline, evaluate, and audit Front End associates.

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  Maintain and control supply and payroll expenses.

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  Manages planning and scheduling of work to control traffic flow at registers.

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  Responsible for managing secret shopper scores, paperwork thoroughness, and 11 to 1 & 4 to 6 schedule.

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  Manage all money in store: cash drawers, pick-ups, loans, deposits, food stamps, checks, coupons and gift cards.

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  Responsible for all accounting functions: billing, transfers, charging expenses, payments of charges, Kennies Cards, monthly office inventory and to communicate with Corporate Accounting Office about problems and procedures.

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  Maintain a clean, neat orderly and safe office area.

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  Know proper store opening and closing procedures and responsible for security of store and all assets.

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  Effectively handle all customer inquiries and complaints and train all Front End employees to do the same.

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  Responsible for proper and preventative maintenance of all company equipment in his/her department.

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  Responsible to obey all safety standards as outlined by the company.

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  Cooperate with other departments when inter-department or store wide sales promotions take place.

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  Perform other duties regarding the Company as directed by the appropriate store management.

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  Adheres to company uniform policy and name badge policy.

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  Responsible for punctuality and attendance.

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Supervisory Responsibilities:

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• Supervises 20-30 employees in the Front End Department.
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• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
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• Responsibilities may include assisting with interviewing, hiring and training employees planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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