Permits Clerk / Planning Technician

Job Description

Job Description

Permit Clerk Marco Island

$20.85

Monday to Friday 8-5

Must complete background and Drug screening.

Permit Clerk:

Performs a variety of routine to moderately complex administrative and technical work in receiving, reviewing, organizing,
and processing building permit applications. Position is responsible for initial intake of applications and final issuance of
permits within prescribed standards and requirements. Work is performed under close supervision with minimal latitude in
the use of initiative and independent judgment.

Examples of Essential Functions
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this
classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not
preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
• Provides front-line customer service for contractors and residents in the intake, processing, and issuance of permits,
certificates, and/or registrations in compliance with zoning/land use ordinances
• Receives permit applications and reviews for accuracy and completeness; ensures required licensing, forms, and
plans are submitted according to permit requirements
• Compiles and organizes applications and associated forms, documentation, and plans to facilitate efficient review and
processing by the plans examiner staff
• Processes payments via cash, checks, and credit; performs daily balancing and reconciliation of receipts
• Monitors and tracks permit applications through the inspection and review process; provides progress updates to
customers as requested
• Monitors permit applications with conditional and/or inspection holds; ensures proper authorizations are provided
prior to issuance of any permits subject to holds
• Receives and responds to questions and requests from internal and external customers via telephone and email
communications
• Escalates concerns, issues or complaints to senior staff when unable to address or resolve within positions scope of
authority or responsibility
• Demonstrates professional courtesy, tact and diplomacy in all communications with internal and external customers
• Assists in coordinating efforts between owners, builders and Contractor Licensing to correct Stop Work Orders

Minimum Qualifications
High school diploma or GED; supplemented by some customer service experience; municipal permit processing experience
preferred; or an equivalent combination of education, certification, training, and/or experience. Must have a valid Florida
driver license. Regular in office attendance is required.

Knowledge, Skills and Abilities
In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the
established essential functions in order to perform this job successfully.
• Basic knowledge of municipal permitting standards and requirements
• Skill in working independently and following through with assignments with minimal
direction
• Basic ability to operate a computer using Microsoft Office products (Word,
Outlook, and Excel) and learn to use applicable department/organization specific
software
• Ability to review, compile, and organize forms, documents, and related records for
efficient processing and ready retrieval
• Ability to establish and maintain effective and cooperative working relationships with
those contacted in the course of
• Ability to perform mathematical computations applicable to the work
• Ability to regularly attend work and arrive punctually for designated work schedule
• Ability to communicate effectively verbally and in writing
• Ability to organize work for timely completion
• Ability to follow oral and written instructions
• Ability to deal courteously and effectively with the public

#FTM