Systems Performance Coordinator I

Job Description

Job Description

Paratransit, Inc. is now accepting applications for a full-time Systems Performance Coordinator I!

Are you organized, detail-oriented, and great at solving problems? Do you enjoy working in a fast-paced environment where your work directly helps people get where they need to go? Join our team and help make a difference in the community we serve.

The Systems Performance Coordinator I provides essential support to Paratransit’s scheduling and dispatch operations. This position helps ensure transportation services are planned efficiently, schedules are accurate, and passengers receive the transportation services they need.

The regular schedule for this position is Monday through Friday between 5:30 a.m. and 6:30 p.m., with a one-hour meal period, for a total of 40 hours per week.

Applications will be accepted until the position is filled.

What You’ll Do

The Systems Performance Coordinator I works closely with the Director of Service Performance to help ensure transportation services and driver break events are scheduled efficiently and accurately.

Typical responsibilities include:

• Plan, organize, build, and modify transportation schedules.
• Build one-time schedules for bus routes and transportation services.
• Schedule staff to attend training meetings and other required activities.
• Provide dispatch support on a relief and as-needed basis.
• Receive, record, and relay passenger trip information.
• Maintain accurate and up-to-date client, passenger, and address information.
• Communicate with clients and partner organizations by phone and other communication methods.
• Monitor schedules and make adjustments when changes or challenges arise.
• Review work for accuracy and maintain quality control.
• Provide administrative support related to scheduling and dispatch operations.
• Work independently while meeting strict deadlines and service requirements.

What We’re Looking For

We are looking for someone who is dependable, organized, detail-oriented, and comfortable working in a fast-paced transportation environment.

Minimum qualifications include, but are not limited to:

• Two years of experience in transportation dispatching, scheduling, reservations, or a related field is preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to learn and effectively use computerized scheduling programs and methods.
• Ability to type accurately at a rate necessary for successful job performance.
• Ability to learn and effectively operate two-way radio and telephone communication equipment.
• Ability to learn and apply designated communication methods, techniques, and codes.
• Ability to read and interpret road maps, including online mapping systems.
• Ability to perform basic mathematical calculations quickly and accurately.
• Strong organizational and time-management skills.
• Ability to prioritize multiple assignments and meet strict deadlines.
• Ability to understand, relay, and follow oral and written instructions in English.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills and the ability to find practical solutions when challenges arise.
• Ability to prepare accurate reports and correspondence.
• Must be able to pass a pre-employment drug test, including marijuana.

Why Join Paratransit?

As a Systems Performance Coordinator I, you’ll play an important role in keeping our transportation services moving. Your attention to detail, communication skills, and ability to solve problems will help our passengers receive reliable and timely transportation every day.

If you enjoy working with people, solving problems, staying organized, and being part of a team that makes a difference, we’d love to hear from you!

Salary & Benefits:

The starting salary is $21.50 per hour. This position includes a generous benefits package, including free Kaiser medical and Mutual of Omaha dental for employee, low cost benefits for dependents, vision, chiropractic and life insurance, voluntary benefits, medical and dependent day care FSA accounts and 401k plan with an employer contribution after two years of service. Medical and Dental benefits start the first of the months after 30 days of employment.

Application Procedures:

To apply, please click the link below. Only completed applications will be considered :

Applications are not available for pick up or drop off at Paratransit. We are only accepting online applications at Resumes will not be accepted in lieu of our application. Successful applicants must be able to show proof of eligibility to work in the United States in accordance with Department of Homeland Security regulations.

All job offers are contingent upon successful completion of the above requirements and the ability to provide the required documents to prove eligibility to work in the United States.

Please note all applications will be reviewed within four weeks from the date they are received. If you have not been contacted by a member of our staff within 30 days from the date you submitted your application, you have not been selected for further consideration selection process. Due to the large volume of applications received, Paratransit is not able to respond to telephone or in person inquiries from applicants regarding the status of their application.

Paratransit, Inc., is an affirmative action, equal opportunity employer.