Medical Assistant - Primary Care

Medical Assistant - Primary Care

Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. We meet patients where they are—providing convenient, affordable care close to home while addressing not just the immediate issue, but the full health picture behind it. Founded in 2017 to change the way specialty care is delivered, Upperline brings together physicians, advanced practice providers, and an integrated care team to focus on root causes, improve outcomes, and keep patients healthier for the long term.

For patients who qualify, Upperline Plus extends this model even further. Upperline Plus is our value-based care program, designed to provide personalized, preventive support beyond the clinic walls. Patients keep the doctors they know, while gaining 24/7 access to a dedicated care team that checks in between visits, coordinates across providers, and helps make sense of their care.

At Upperline, we do more than treat conditions. We deliver care that stays with you.

Upperline Health Plus is seeking a Primary Care Medical Assistant who delivers high-quality, patient-centered care in a value-based practice. In our patient-centered and outcomes-driven environment, the Medical Assistant supports patients in the clinic by rooming patients, obtaining medical history, and taking vital signs, while also ensuring care beyond the visit through proactive outreach and care coordination.

The Medical Assistant provides direct support to the Upperline Plus Primary Care Provider to ensure efficient clinic operations and effective team-based care. The ideal candidate is organized, patient-focused, and comfortable working at the top of their scope in a collaborative care model. Compassion, attention to detail, and strong teamwork skills are essential.

Medical Assistants play a vital role in Upperline Health's value-based care model. By supporting preventive care, chronic disease management, and care coordination, this role directly contributes to improved patient outcomes, reduced care gaps, and an enhanced patient experience. This position goes beyond traditional clinical support—it is an opportunity to build lasting relationships with patients and help ensure they receive coordinated, whole-person care over time.

Individuals who are compassionate, organized, adaptable, and motivated by making a meaningful difference in patients' lives will thrive in this role. Successful candidates enjoy working in fast-paced environments, value collaboration, and are committed to continuous learning and patient advocacy.

Compassion – Treat every patient with empathy, dignity, and care

Accountability – Take ownership of responsibilities and uphold high standards

Respect – Foster a welcoming, inclusive, and professional environment

Excellence – Strive for continuous improvement and quality outcomes

Service – Support patients, providers, and teammates with purpose

Room patients; obtain and document vital signs, medical history, and chief complaints

Assist providers with in-clinic visits and health assessments

Support virtual provider encounters from the clinic setting

Accurately document clinical data in the electronic health record (EHR)

Perform medication reconciliation and identify discrepancies

Conduct telephonic outreach to coordinate preventive and ongoing care

Manage in-basket messages, prescription refills, and prior authorizations

Support referrals, scheduling, records, and DME coordination

Assist patients with accessing community resources

Prepare and maintain clinical equipment and supplies

Collaborate with interdisciplinary team members

Participate in team huddles and meetings

Perform clinical tasks within scope (injections, phlebotomy, POCT)

Perform other duties as assigned

Certified Medical Assistant or minimum of two years' experience in primary care

Primary care or outpatient clinic experience strongly preferred

MA or phlebotomy certification strongly preferred

Strong knowledge of medical terminology and basic pharmacology

Experience with team-based care models

Care coordination or case management experience preferred

Experience with adult and geriatric patients preferred

EMR experience preferred; AthenaHealth ideal

Proficiency in Microsoft Office tools

Reliable transportation and valid driver's license

Strong customer service orientation and communication skills

Ability to multitask in a fast-paced environment

Compensation is competitive and commensurate with similar roles in the region, based on prior training and experience.