Account Manager II, Intermodal

About the Role The Account Manager II is responsible for providing a best‑in‑class customer experience specific to our intermodal division, serving as the first line of contact for our customers. They are responsible for ensuring all intermodal freight is serviced to meet or exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer and carrier relationships, while achieving company‑defined operational metrics. Location: Chicago, IL office or Tinley Park, IL office. What the Candidate Will Do Contact intermodal carrier to obtain status of load tendered, continue monitoring the shipment status and updating in the system, then notifying the shipper and/or receiver and rescheduling when necessary. Establish and maintain effective relationships with intermodal clients, carriers, shippers and receivers through professional and timely communications and inquiry responses. Correspond with customer and carrier regarding any accessorial information. Maintain current customer rates in the Transportation Management System. Manage accounts receivable within specified guidelines and handle day‑to‑day activities such as tracking, tracing and communications. Confirm that billing information is accurate and ready for invoicing. Basic Qualifications Minimum 1‑2 years of related experience working with intermodal shipments. Bachelor’s degree or equivalent experience. Preferred Qualifications Knowledge of Microsoft tools. Prior 3PL experience. Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the U.S. at Uber Freight are eligible for benefits such as a company‑sponsored health plan, dental and vision benefits, 401(k) match, financial and mental wellness benefits, parental leave, short‑ and long‑term disability coverage, life insurance, and more. U.S. based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending on the role. Illinois: The target salary for the position is between $47,000–$60,000 base salary. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17 B in freight. Learn more at EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr Uber-Freight-4