Inside Sales Associate

Job Description

Job Description

Showroom Inside Sales Associate

Allentown, PA | Full -Time | Mon - Fri

Summary:

Are you passionate about customer experience, design, and building relationships? This is a career opportunity to become or to further existing skills as a professional lighting designer. Entrepreneurial individuals, with no prior experience, will learn what tools, calculations and materials are necessary to deliver complex lighting and control designs and help select the decorative component to residential lighting projects with unlimited earnings potential.

Essential Duties and Responsibilities include the following, other duties may be assigned:

• Selling to and building relationships with clients and assisting them with their Lighting Design.

• Additional lighting design will be necessary after receiving training in the fields of:

  • Recessed, Under Cabinet (or lighting LED tape layouts)

  • Lighting Control (dimming) and Motorized Shade packages

  • Landscape design and calculation

  • Smart Home Integration

  • Reading blueprints and creating a fixture schedule, specifications and pricing

  • Specify, price and order custom lamp shades

• Minor categories for self-study include:

  • House-Vac, ventilation and other misc system layouts

  • Warm Tile system layouts

  • Use of JOBTRACK, our proprietary job management software

• Greet walk-in customers, answer phones, entering orders, taking deposits, managing the orders through the entire sale process:

  • Including expediting backorders, returns and orders on hold

  • Placing a purchase order directly with a vendor when appropriate

  • Follow the company scripted greeting, sales presentation, quotations and cut sheets or other company directives relating to high service levels delivered to a client

• Occasionally Open / Close the store (if / when authorized)

• Participate in the company Quality System

• Walking the showroom floor daily. This will help familiarize you with the stock items, which are regularly changed out.

• Manage customer appointments via Google Calendars

• Create a target list of architects, interior designers, home builders and follow up to build a book of clients

Qualifications

To perform the job successfully, an individual should demonstrate the following competencies:

• Make Commissions.

  • After a reasonable time following your hire date, 6-8 months, your manager will evaluate your volume of business and make the necessary training adjustments so that you have the full opportunity to maximize your volume.

• Desire to Learn & Succeed

  • You will be presented with a variety of sample projects to work on and submit to your manager for review.

• Selling – Selling should follow the CSD Selling Policy, Process and Procedures

  • For example, selling specific manufacturers directed by your manager.

• Organizational Support – Highly organized and detail oriented during the customer follow –up process; Service during and after the Sale!

• Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values

• Ability to multitask while remaining calm in a highly visible atmosphere

Education and/or Experience:

High school graduate