Hybrid Vendor & Workforce Ops Lead (Contact Center)
Liberty Utilities
Liberty Utilities seeks a Manager for Vendor & Workforce Management to optimize performance of internal and outsourced contact center operations supporting gas and electric customers. You will govern vendor relationships, forecast demand, and drive staffing optimization across multiple sites to balance customer experience, reliability, and costs. You will lead governance routines, monitor KPIs, and collaborate with Procurement, IT, and Legal to manage contracts and incentives, while enhancing #J-18808-Ljbffr Liberty Utilities
Vacancy posted 3 days ago
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