Receptionist/Cashier

Receptionist/Office SupportThe Receptionist/Office Support will receive monies from customers and employees in payment for goods or services and records the amount received in an accurate manner. She/He answers the telephone and greets customers at the window. She/He is sometimes the customer's last contact with the dealership and therefore must represent the dealership in a friendly, professional manner.Aggressively and cheerfully perform or ensure performance of any and all activities necessary to improve and maintain the highest possible Dealership Customer Satisfaction level.Answers multiple incoming lines in an efficient and timely manner (by the third ring).Communicates with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on holdReceive cash, checks and credit card payments from customers and record the amount received for customer pay on repair orders, parts invoices and sales transactions, ensure that all forms of payment are processed according to our dealership guidelines and that payments received are secured in the cash register/safeAlert C.F.O. of any and all 8300 form transactionsClose out register/payments at end of shift and balanceProvides information to callers who have general inquiriesTakes and communicates messages to the appropriate parties with all pertinent information so as the party can return the phone callNotifies management of any maintenance problems with the telephone systemHandles customer complaints with integrity and poise and physically take or refer the customer to the appropriate individual for further communicationNotify Service Manager immediately of dissatisfied service customers brought to light as a result of service follow-up contactRefer customers who have additional questions about their repair to the service advisor or other appropriate employee of that departmentAssist in filing of repair orders and parts ticketsAssist in warranty processingAssist with journal entries for accountingAssist with purging of file documents for shreddingAlerts Service/Parts Manager of over 60 days for accounts receivableFollow up with accounts regarding paymentsKeep the area neat and clean at all timesAttend Company sponsored trainingFiling for Service department/Accounting Department/Human ResourcesPerform other duties as assigned by management.Creating deal jackets for new and used vehiclesAssisting CFO with journal entries when necessaryAssisting with end of year accounting information for accountantsOvertime as needed by ManagementMust be able to lift boxes of computer paper to refill printer (approximately 10-20 pounds).High school diploma or equivalentMust punctual and dependablePrior accounting experience preferredAble to handle cash.Telephone experience.Ability to read and comprehend instructions and information.Excellent communication skills.Ability to work well with customers and present a friendly, helpful attitude at all times.Basic computer skills, excellent telephone, interpersonal and communications skills.A friendly, outgoing personality and professional appearance.Ability to stay calm under pressure, and handle multiple tasks (phone, register, customers) while maintaining a courteous and friendly attitude.