Evening Director of Operations

Job Description

Company Description Chick-fil-A, Inc. is the third largest quick-service restaurant company in the United States, recognized for freshly prepared food, signature hospitality, and a distinctive franchise model. More than 200,000 Team Members work for independent Owner-Operators across over 3,000 restaurants in the United States, Canada, and Puerto Rico. Owner-Operators are actively involved in their local communities, supporting initiatives focused on hunger relief, education, and positive social impact. Chick-fil-A restaurants emphasize a welcoming, supportive culture with opportunities for personal and professional growth and flexibility. Founded in 1967 by S. Truett Cathy, Chick-fil-A remains a family-owned, privately held company.\n
Role Description The Evening Director of Operations is a full-time, on-site leadership role based at a Chick-fil-A Restaurant in Lebanon, TN. This role oversees evening restaurant operations, including monitoring food quality, speed of service, and cleanliness while ensuring adherence to Chick-fil-A standards and safety protocols. The Evening Director of Operations leads and coaches evening Team Members, manages labor and inventory, and supports budgeting and cost-control efforts. This role collaborates with other leaders to schedule staff, resolve guest concerns, and maintain an exceptional customer service experience throughout evening hours. The Evening Director of Operations also supports training, performance feedback, and ongoing improvement of operational processes.\n
Qualifications
\n

\n
• Strong Operations Management skills, including oversight of daily restaurant workflow, inventory, and quality control.
\n
• Analytical Skills to interpret performance metrics, manage budgets, and make data-informed decisions.
\n
• Team Management abilities to lead, coach, and develop diverse team members during evening shifts.
\n
• Budgeting experience, including labor management, cost control, and efficient use of resources.
\n
• Customer Service skills with a focus on hospitality, conflict resolution, and creating positive guest experiences.
\n
• Previous leadership experience in food service, retail, or hospitality is preferred.
\n
• Ability to work evening and weekend hours as required by restaurant operations.
\n
• Strong communication, problem-solving, and organizational skills.
\n
• High school diploma or equivalent required; additional education in business or hospitality is a plus.
\n