Regional Player Services Manager

Job Description

Job Description

Revo Casino & Social House is a premier destination offering exciting gaming, bold flavors, and crafted cocktails. Our venue features Rebels, home to rebelliously good times and mouthwatering eats. We're seeking talented and passionate professionals to join our team and contribute to our vibrant, guest-focused environment.

Welcome to Revo Casino and Social House!

At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career.

We emphasize individuality and encourage our team members to be themselves. We’re not stuffy or corporate—we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel.

Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact.

Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you’ll be part of a team that truly makes a difference.

Position Summary:

Works in tandem with Director of Cash Operations towards all Player Services goals. Responsible for direct supervision of the player services operations in accordance with Company Internal Control Policies and Procedures, state and federal regulations, Bank Securities Act, Title 31 Rules and Regulations, and the Company’s Responsible Gaming Plan.

Essential Responsibilities:

1. Provides next-level guest service to internal and external guests.

2. Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.

3. Responsible for creating and fostering an environment of support and motivation for Team Members.

4. Assists in establishing department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.

5. Maintains confidentiality of all privileged information in accordance with established procedures with Company policy and state regulations.

6. Reviews activities in all reporting areas in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.

7. Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management.

8. Assists in management of regulatory and internal control procedure audits. Researches and documents any findings. Follows-up on corrective action and recommends policy as well as procedural changes to mitigate future deficiencies.

9. Understands department objectives, standards, guidelines and budget to achieve effective supervision of department; adjusts daily schedule according to business levels. Monitors credit granting and collection policies and procedures to ensure established guidelines comply with all internal and external regulatory directives and laws.

10. Maintains protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail.

11. Evaluates and prepares daily cash deposit and electronic check deposits.

12. Ensures procedures and proper controls are strictly enforced to protect assets.

13. Monitors and evaluates overall Company activities in relation to departmental operations to ensure integration of Company needs with the services rendered through credit and collections.

14. Reviews compliance with relevant gaming regulations to ensure that the department is operating within these parameters, as well as Company policies and procedures.

15. Works with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner.

16. Monitors and evaluates the activities of Player Services Representatives to ensure achievement of financial, policy and regulatory objectives.

17. Approves permanent check-cashing limits of guests within designated limits and according to criteria in order to allow qualified customers to have convenient access to funds, with the objective of encouraging greater gaming activities.

18. Responsible for communication within department ensuring information is shared with team members.

19. Maintains contact with Security and Surveillance Agents and the bank to locate variances and ensure proper handling of monies.

20. Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position supervisor.

21. Monitors the day-to-day activities of the department(s) as subject to established Company policies.

22. Keeps position supervisor informed of relevant activities.

23. Attend required training sessions offered by the Company.

24. Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.

25. Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.

26. Have knowledge of the Property’s programs to address problem gaming.

27. Report any acts of wrongdoing of which the Team Member may have knowledge.

28. Must maintain primary New Hampshire Lottery Gaming license with all New Hampshire group properties.

29. Must be willing and able to travel to all New Hampshire group properties as needed.

30. Other duties as assigned.

Position Qualifications:

• High school diploma or GED, and five years related experience and/or training or equivalent combination of education and experience in high volume cash operations.
• Must have a professional demeanor and be able to communicate well with the public.
• Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform job duties.
• Must be able to formulate and communicate ideas and to make independent decisions.
• Strong oral and written skills and a proficiency in Microsoft Office are required. Proficient in using the Ten Key Adding Machine.
• Must be able to obtain and maintain all licenses, certifications, and indemnifications requisite to the successful completion of all essential responsibilities.
• Must meet or exceed all regulatory conditions stipulated for individuals holding this or similar positions.

• Availability to work flexible hours, including evenings, weekends, and holidays.

Supervisory Responsibilities:

• Manages subordinates who may supervise employees. Responsible for the overall direction, coordination, and evaluation of the unit(s) throughout all of our Revo Casino and Social House properties.
• The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Physical Requirements:

Ability to work in an environment with moderate to loud noise levels, maybe exposed to secondhand smoke except and varied light levels, including flashing lights. Ability to stand, walk, bend for entire shift.

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We celebrate diversity and believe that our differences make us stronger. We're an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

This is a full-time, in-person position based at our Dover, NH location.