Part-Time Care Coordinator- E 84th

Overview Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our E 84th St. location in the Upper East Side on a part-time basis. Responsibilities Care Coordinators are responsible for supporting patient care by making patients feel welcomed and valued while also controlling the flow of the appointment. Respond to all phone calls and emails within 2 hours and always within 24 hours. Guide patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Execute 5-star customer service and foster a collaborative environment to ensure patients and team members receive needed care and support. Qualifications Previous customer service experience Hospitable, welcoming, and team-oriented Strong communication skills and ability to multi-task Strong attention to detail and willingness to grow BA/BS degree preferred, not required What We Offer We know that exceptional patient service can only be achieved when our team is well cared for Environment that supports career growth while providing flexibility and time to be a human being One Medical paid membership Mental health benefits that include paid time off and support services through Journey Live & employer-sponsored EAP program Medical, Dental, Vision Benefits, Commuter FSA Plan 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation, up to 4% of annual compensation Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health Commuter FSA plans – pretax savings for travel to and from work Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness Company events: Annual Summer Picnic and Holiday Awards Celebration Physical Requirements Manual dexterity to manipulate office equipment and make written notations Ability to use computer keyboard 90% of each workday Hearing acuity to communicate over the telephone Visual acuity to read information on computer screen Ability to sit, stand, and walk for extended periods of time Occasionally lift up to 10 pounds from floor to waist We value empathy in our team members and a dedication to clinical excellence. We are seeking candidates who are clear communicators and collaborative by nature, with the ability to contribute to a positive patient experience and team environment. #J-18808-Ljbffr