Director, Corporate Security and Business Continuity - Boston, MA

Director, Corporate Security & Business ContinuityFor those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.The Director, Corporate Security & Business Continuity leverages a strategic approach to threat management, physical plant security technology, providing consistent, scalable solutions that meet Corporate Security standards and the needs of the business for Optum Massachusetts. The position will be responsible for developing, implementing and managing comprehensive programs to ensure the safety and security of the workplace and the continuity of the business operations. The Director, Corporate Security & Business Continuity must be able to demonstrate their ability to leverage relationships, data, technology, and automation to deliver success. This position will be the Business Continuity Lead for Optum Massachusetts. Functions of this role include updating the Business Continuity Plan (BCP), Execution of the BCP during an event and possess the authority to leverage resources within the organization during an event.Primary Responsibilities:Corporate Security:Working with the East Regional Security team, plans, develops and executes the Optum Massachusetts security strategyActs as the primary point of contact for all security and safety matters across Optum MASupports the delivery of security solutions that meet the needs of the business through engagement with leaders and subject matter expertsProvide direct support to Optum MA leaders to include:Maintaining a centralized security database for all employeesManaging intrusion alarm schedules, emergency contacts and user codes using several cloud-based platformsTroubleshooting activated intrusion alarms at all practice sitesCoordinating service and maintenance of electronic access control and intrusion alarm systemsCoordinating installation, additions, upgrades and decommissioning of systemsCoordinating security preventative maintenance for electronic access control systems, and intrusion alarm systemsContacting service vendors as necessary and follows work to completion/Maintaining inventory of systems and equipment by locationFollowing all Security and Emergency response policies and procedures and contributes to policy/procedure updates of such policies when requestedResponsible for planning, implementing, and overseeing workplace and safety initiatives to be compliant with Optum/UHG security policies and standardsAdvises and educates Optum Massachusetts employees on various safety related topicsCollaborates with other departments to conduct regular risk assessments and audits to identify potential hazards and vulnerabilities and responsible for planning and implementing improvementsLeverages relationship with HR to achieve optimal outcomes in employee relations mattersCollaborates with team members on budgeting and allocating funds for workplace and safety initiativesEffectively plans for and implements physical security enhancements and other workplace security projects and initiativesDelivers effective security solutions that meet the needs of the business not limited to:Security awareness and trainingSecurity system details or changesBadge creation and accessSecurity incident reporting, root cause analysis and performance metric analysisPartners with business leadership to understand business operations and objectives, socializes Workplace Security Programs, and ensures business leaders are informed of Corporate Security resources, expertise, and guidanceProvides business leadership with security incident reporting metrics and actionable data and develops an understanding of business leadership perspective related to security opportunitiesFacilitates the delivery of security solutions that meet the needs of the business through alignment with business leadership, engagement with Corporate Security program leads and subject matter expertsProvides business leadership with interpretation of capital and operating expense impact related to onsite physical security enhancements, security awareness, and proactive security trainingProvides quality assurance of security programs through maintaining solid business leadership relationships, continuing to seek business perspectives, providing routine reporting of security incidents, identifying material trends, and introducing new and updated workplace security solutionsChampions physical security, security awareness, and proactive security training initiatives by ensuring execution of strategy in collaboration with Corporate Security program leads and other internal stakeholdersPartners with Corporate Security program leads to ensure site-level application of enterprise policies, standards, and specificationsBusiness Continuity Planning/Enterprise Resilience:Working with the UHG Global Security Operations Center (GSOC) and Crisis Management Team, plans and executes the Optum Massachusetts Site Emergency Response plan, Business Continuity Plan, Disaster Recovery, and plan response to Public Health Emergencies. Is the liaison between the corporate GSOC/Crisis Management teams and the local response teams during an emergencyThis position will be the Business Continuity Lead for Optum Massachusetts. Functions of this role include updating the Business Continuity Plan (BCP), Execution of the BCP during an event and possesses the authority to leverage resources within the organization during an eventCreates and Manages the Business Recovery Team (Incident Command Team (ICT during incidentsIs responsible to conduct the annual BCP exercises and maintain related certificationWorks with the various Optum Massachusetts Process Owners and Alternates to ensure business continuity planning for each location or service area are kept up to dateCrisis Management:Lead the response to workplace emergencies, including natural disasters, accidents, and security incidentsServe as the primary point of contact for emergency response and crisis communicationDevelop and implement crisis communication plans to ensure timely and accurate information disseminationConduct post-incident reviews to identify lessons learned and improve future responsesPayment Card Industry (PCI) Compliance:Is the key contact between Optum Massachusetts and Optum to Manage the PCI process and work with key Optum Massachusetts stakeholders to achieve and maintain compliance with PCI Data Security StandardsWorks with Optum to maintain the Optum Massachusetts Payment Card Processing Data Flow Document and ensures it stays up to datePerforms other duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:Bachelor's degree in occupational health and safety, Security Management, Business Administration, or a related field or relevant experience10+ years of experience in customer service with at least two (2) years in facility or security operations and maintenanceExperience in a multi-site healthcare facility settingCompetence in MS Office Suite (Word, Excel, PowerPoint, Outlook, etc.)Self-starter that demonstrates accountability and ownership of their work, capable of precisely communicating by providing relevant information to different levels of leadership and cross functional groups through appropriate communication channels, and a team player willing to freely share knowledge, resources, and informationDemonstrated ability to prioritize and organize various work prioritiesDemonstrated ability to solve problems and collaborate with cross-functional teamsDemonstrated ability to effectively deal with moderate levels of ambiguity - can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, comfortably handles risk and uncertaintyUnless certification, licensure or registration is required, an equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed in this description, may be substituted for the above requirements.Preferred Qualifications:Professional certifications such as Certified Safety Professional (CSP), Certified Professional (CPP), or Certified Business Continuity Professional (CBCP)1+ yearS of experience with service coordination for intrusion alarm, electronic access control, or physical lock systemsPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-