Customer Service Technician

Customer Service TechnicianPay: $22.00 - 24.00 per hour Total Talent Solutions Now Hiring for a Customer Service Technician Location: Kalamazoo, MI Pay Rate: $22.00 – $24.00 per hour Schedule: Monday–Friday, 7:30 AM–4:30 PM Assignment: Long-Term Temporary | 6–12 Months From "Hello" to "Happy Customer". Be the Difference! Put your customer service and order management experience to work in a fast-paced manufacturing environment. We're hiring a Customer Service & Order Entry Specialist to support sales representatives and customers by processing orders, providing updates, resolving concerns, and maintaining accurate account information. This is a great opportunity for someone with strong data entry skills, attention to detail, and a customer-first mindset. If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Technician career path and is being offered by Staffmark to qualified candidates.Job DutiesProcess new orders, changes, cancellations, and order updatesRespond to requests for quotes, order status, service, and supportTrack and maintain eSales orders through completionRoute customer and sales requests to the appropriate internal teamsHandle customer complaints, returns, warranty credits, and corrective actionsMaintain customer account and master file informationCoordinate shipping method updates and customer documentationTrack orders and information using ERP and database systemsCommunicate with Sales Management, Sales Operations, shipping, and other internal teamsMaintain a high level of customer satisfaction throughout the order processEducation RequirementsBachelor's degree in business or a technical discipline, or 5 years of customer service experienceExperience RequirementsCustomer service experience, preferably in a manufacturing or heavy industrial environmentStrong data entry and order entry skillsExperience with ERP/order management software; SAP experience preferredProficiency with Microsoft Word and ExcelStrong verbal communication and interpersonal skillsAbility to remain professional and constructive when handling customer concernsExcellent attention to detail, accuracy, and organizationPreferred QualificationsPrevious customer service, call center, retail, office support, or administrative experience is preferred.Experience working with CRM software, order processing systems, or customer databases is beneficial.Bilingual communication skills may be considered an asset depending on the position.Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Technician.Physical CapabilitiesAbility to remain seated or stand for extended periods while assisting customers.Frequent use of computers, telephones, and standard office equipment.Ability to communicate clearly with customers, coworkers, and business partners.Ability to perform repetitive keyboard and data entry tasks throughout the workday.BenefitsCompetitive Weekly PayComprehensive Benefits including medical, dental, and vision coverage.Life Insurance and Disability Insurance for added peace of mind.Optional 401(k) Plan to help you prepare for the future.Supportive Team Environment focused on professional growth and customer success.About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.