Account Executive

Fingerpaint Medical Account Executive

Position at Fingerpaint Medical Reset your expectations of a health and wellness agency. From our inception, Fingerpaint has been driven by an unstoppable collective spirit of possibility. It's that curiosity that's at the heart of everything we do. From our legendary people-first culture to the hundreds of Fingerpainters who define us, we've reimagined what it means to be a healthcare and wellness advertising agency. Here, creativity happens naturallywe attract top talent and give them a space to grow and collaborate. Fingerpaint Group's medical communications solutions, Fingerpaint Medical helps pharmaceutical and biotech companies communicate complex scientific data effectively, enabling healthcare providers to make informed decisions that advance patient care. Our targeted educational programs and strategic communications support product adoption and drive commercial success in competitive therapeutic areas.

Objectives of this role:

The Account Executive role combines client-facing account management with internal project leadership. You will serve as the primary liaison between our agency and our clients, managing a diverse portfolio of small to medium-sized projects from inception to completion. This role requires a trusted partner who can build strong client relationships while also driving projects forward, making timely and important decisions, ensuring projects are delivered on time, on budget, and to the highest quality standards.

Duties and Responsibilities:

Client & Account Management

• Has and applies knowledge of client organizations, products, disease states, and medical communications.
• Promptly and accurately document client contact reports, requests, and meeting outcomes concisely and accurately.
• Central point of contact for projects they lead; facilitate client conference calls or meetings in collaboration with senior leads and provide timely follow-up on deliverables.
• Manages entire projects with senior Client Service supervision and support.
• Proactively manage client expectations and provide regular updates on project status (including status report updates), risks, and timelines.

Project & Financial Management

• Initiate projects by developing project scopes, deliverables, timelines, and budget estimates.
• Maintain all project files and job folders.
• Opens jobs within the project and time management system (Workamajig).
• Drive the day-to-day execution of projects, orchestrating all phases to ensure timely, high-quality delivery.
• Proactively identify and mitigate potential project risks and issues as they arise.
• Oversee all project finances, including tracking budgets, monitoring for scope changes, and preparing weekly burn reports.

Communication & Internal Collaboration

• Act as the central communication hub for all projects, coordinating cross-functional teams to ensure seamless collaboration.
• Establish a positive working relationship with cross-functional colleagues and collaborates well to achieve project success.
• Lead and facilitate internal and external meetings, distilling notes into key points and actionable next steps for stakeholders.
• Maintain an accurate status report to guide weekly client status calls
• Proactively communicate project status to both internal and external stakeholders, keeping a clear record of all critical communications.
• Carefully evaluate project workload and timelines, raising potential resourcing risks with management to collaboratively determine how to manage coverage needs.

Regulatory & Compliance

• Ensure all project deliverables meet high-quality standards by conducting thorough content reviews prior to client submission.
• Maintain a full understanding of Medical, Legal, and Regulatory (MLR) submission processes and client-specific compliance requirements within publication management portals and other systems and ensure that all projects are conducted in compliance with same.

Qualification Requirements

• Education: Bachelor's degree, preferably in health sciences, marketing, or communications.
• Experience: 2-4 years of work experience in a healthcare, marketing, or communications agency.
• Skills:
• Strong communication, relationship-building, and strategic thinking skills. Excellent organizational skills, attention to detail, and follow-through.
• Experience in project management software (e.g., Workamajig, Airtable, Jira)
• Proficient in Microsoft Word, intermediate-level Excel and PowerPoint.
• Experience with publication management software is a plus.
• Ability to travel at least 1-3 times per year to meet with clients.

Don't meet every single requirement? That's okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity. Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.