Client Relationship Coordinator

Client Relationship Coordinator

The Client Relationship Manager (CRM) Coordinator I position is within Prolink's Operations department and serves as a key partner to key stakeholders. This position supports day-to-day operations by ensuring client and account needs are proactively addressed, resolved efficiently, and handled with a high level of service and responsiveness.

Responsibilities

• Provide virtual, in office or on site administrative support to internal stakeholders and clients during the submittal and start process
• Add talent submissions to the roster and coordinate with pre-screeners to secure candidates
• Assist with timecard collection as needed
• Create new placements and confirm assignment starts, including offer letters, compliance emails, verifying contact information, and updating placement details
• Process pay rate changes for talent currently on assignment
• Support talent selection, onboarding, compliance, and ongoing talent management activities
• Approve placements when necessary
• Communicate with internal teams regarding account updates, extension offers, and talent-related changes
• Assist with client communications and administrative tasks related to talent compliance files, onboarding, and assignment details
• Participate in the preparation and delivery of daily/weekly reports and Quarterly Business Reviews (QBRs) for clients
• Provide status reports and project updates to internal teams
• Ensure accurate, real-time data entry across all systems, including job details, new starts, extensions, rate changes, and status updates for talent and placements
• Serve as a subject matter expert in all preferred Vendor Management Systems (VMS)
• Support Joint Commission and Relias compliance initiatives as needed
• Identify and recommend process improvement opportunities
• Perform other related duties as assigned

Requirements

• 1+ years of experience in a related field
• Requires working knowledge and skills developed through formal training or work experience
• Identifies the problems and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions
• Works within established procedures with a moderate degree of supervision
• Excellent interpersonal, communication, coordination, customer service, leadership, and sales skills
• Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment
• Able to use a variety of business or technical programs to complete tasks
• High level of integrity, motivation, accountability, perseverance, and alignment with Prolink's values
• Respond to requests in a timely fashion
• Ability to provide additional coverage beyond the scope of the regular responsibilities listed, as needed

Preferences

Candidates with additional and relevant experience, education, licensing, or certification beyond the role's requirements and/or specific to the nature of Prolink's business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.

Internal Job ID: 380 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law. For more information, please review our policy and resources HERE.