Assistant Site Manager Express

Manager In Training

Cobblestone is Arizona's and Colorado's premier car care destination, offering multiple different services including car washing (full service and express), oil changes, detailing, and more. With 41 Arizona and 35 Colorado locations, Cobblestone has been providing top-tier quality for more than 25 years. The company prides itself on providing unparalleled service, products and customer experience, all at competitive prices and a quick, efficient pace. Cobblestone is dedicated to supporting local communities, non-profit organizations, and local businesses, such as Phoenix Children's Hospital, Children's Hospital of Colorado, first responders, law enforcement, veteran's organizations, teachers and more. Cobblestone annually donates approx. $300,000 to over 125 charitable organizations.

Are you a seasoned leader with a track record of successfully managing profit and loss in a dynamic retail environment? We are seeking an exceptional individual to join our team as a Manager in Training. As a proven leader, you will play a crucial role in overseeing various aspects of our operations and contributing to the growth and success of our organization.

Essential Functions

• Train and support current and incoming Crew Members.
• Complete New Hire paperwork with new Team Members.
• Verify Shift Leaders and Crew Members are following all proper procedures and safety protocols while at work.
• Assist in constructing an employee schedule that considers daily demand and labor percentage of your respective car wash location.
• Support the Site Manager in tracking Crew Member hours to control labor cost.
• Provide clear and concise daily verbal reports to the Site Manager regarding daily operations.
• Assume Manager responsibilities if the Site Manager is not at work and/or unavailable.
• Demonstrate knowledge and effectively communicate with customers regarding each of the Ultimate Shine wash packages.
• Operate XPT machines, including how to read and understand the XPT cash audit report, zero XPT, and be entrusted on occasion to pull money from the XPT and make an accurate deposit.
• Develop and maintain an understanding of how Ultimate Shine Car Wash equipment works; perform maintenance on car wash equipment and troubleshoot inoperable equipment on site.
• Confirm equipment is in proper working order at all times to ensure a great car wash experience.
• Ensure that vehicles entering the tunnel are in proper condition to be washed; identify damage on a vehicle before it is sent into the tunnel.
• Once wash is complete, ensure customer satisfaction and cleanliness of vehicles.
• Properly handle customer complaints and damage claims; complete claim paperwork and follow appropriate procedures.
• Demonstrate professionalism at all times, including following the company dress code policy.
• Communicate respectfully with customers and other Team Members.
• Complete end of the month paperwork and audit.
• Guarantee completion of all daily, weekly, and monthly tasks as written on the checklist.
• Ensure general upkeep/maintenance of the grounds, facilities, and equipment.
• Work with the Site Manager to order proper inventory for chemicals, office supplies, and uniforms. Ensure items are kept in stock.
• Other duties as assigned.

This job will be expected to complete the above functions. This is not an all-inclusive list. This job may be assigned other functions or tasks. This is meant to be a general description of the most essential functions only.

Requirements (Education, Certifications, Knowledge, Skills, and Abilities)

• Comprehend written and verbal instructions and carry them out.
• Must possess excellent judgement and decision-making skills.
• Must have reliable transportation.
• Ability to work 40+ hours per week; be willing to work flexible hours including evenings, weekends, and holidays, which may include overtime or on-call as needed.
• Have the ability to lift 50 with or without an accommodation.
• Demonstrated ability to manage time wisely.
• Satisfactorily meet the probationary period monthly reviews and time limit expectations.
• Must be at least 18 years of age.
• Exceptional leadership skills and the ability to train and support employees on routine and complex tasks.
• Ability to pass a contingent background check.

Pay, Benefits, and Perks!

• Competitive pay starting at $19.00 per hour plus commission payments for membership sales
• On the job training
• Opportunity for advancement and professional development
• Free Car Washes
• Benefits including PTO, 401K, Health Insurance, and Paid Holidays for Full Time Employees