Customer Service Representative

Stillwater Medical Health Information Services Customer Service Representative

Everything we do at Stillwater Medical is about caring for our patients, their families, and our teams. This position is no different. We are looking for candidates with a service mindset. Key attributes we need in this role:

• Precise, thorough, and detail-oriented
• Efficient
• Compassionate
• Excellent customer service

Why choose Stillwater Medical?

• Meaningful work
• Excellent benefits and competitive wages
• Supportive environment
• Modern Healthcare's Best Places to Work - since 2012

Details:

• Full-time
• Weekdays, business hours

Job Summary:

As a member of the Health Information Services Customer Service Team, the CSR will process requests for medical information from patients, other facilities, healthcare providers, and assist with medical records requests from 3rd party payers. The CSR is responsible for completing multiple tasks throughout the department to support patient care communications, maintain efficient workflow and high level of customer service.

Qualifications:

• High School graduate or equivalent
• Able to communicate effectively in English, both verbally and in writing
• Excellent customer services skills
• Basic computer knowledge, with previous data entry experience
• Ability to type 40 wpm
• Ability to handle stressful situations in a professional and compassionate manner
• Previous experience in a customer service role required. Experience in a medical environment (Health Information and/or Physician Office), preferred

Physical Requirements:

• Able to extensively utilize telephone for communication
• Able to speak clearly and distinctly with staff, patients, and families
• Able to bend, stretch and teach as necessary to file
• Demonstrates adequate vision to prepare and read documents accurately
• Demonstrates adequate stamina to deal with stressful situations to complete the necessary work schedule
• Possess fine motor skills and hand-eye coordination to manage office equipment