Member Service Representative (Overnight)

Member Services Representative (Overnight) Full Time, Part Time, Hourly | Location: 3410 Gulf Fwy Dickinson, TX 77539 | Reports to: Assistant General Manager Position Overview We are looking for a Member Services Representative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe. What You’ll Do As a Member Services Representative at Crunch, you’ll be the face of the club, creating a warm and welcoming environment for every member and guest. You’ll assist with membership sales, check‑ins, and product promotions while delivering exceptional customer service and consistently meeting service level expectations. From answering phones and managing front desk operations to supporting club cleanliness and promoting programs such as group fitness and tanning, you’ll ensure every interaction reflects our commitment to excellence. This role also includes maintaining accurate procedures, supporting new member enrollments, and helping keep the club "grand‑opening ready" every day. About You You are an optimistic person who naturally persuades, enjoys clear verbal instruction, and finds harmony in a collaborative environment. You thrive on variety and multitasking, communicate with detail and in quick bursts, and prefer tidy, organized workspaces. You value direction, rules, and structure, and with experience you develop skills based on history. Responsibilities Greets all members & guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement as part of the Crunch SLA process Assists with membership, retail, and tanning product sales Promotes membership privileges including tanning, group fitness, small‑group training, and childcare Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards Checks in all members and guests in accordance with company procedures, resolving any check‑in issues promptly Answers phones in a courteous, helpful, professional manner Communicates special events to members and guests Facilitates all member requests or forwards to a manager Maintains a professional and courteous disposition Is an expert in all club facilities, services, programs, and schedules/hours of operation Maintains a clean and organized work area Can navigate all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales May be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility Performs opening and closing checklists and duties Required Qualifications Minimum 1 year of experience in a service‑oriented position preferred Ability to communicate effectively and demonstrate proficiency in reading and writing Strong customer service orientation CPR/AED certification required (can be obtained within 30 days of hire) Physical Requirements Must be able to lift or move up to 50 lbs Physical effort required for daily duties includes prolonged standing and walking Education Requirements High school diploma or GED required Travel No travel required Benefits PTO Subsidized health insurance coverage (health, dental, vision) for full‑time positions Basic Life and AD&D HSA Short‑term disability Free gym membership EQUAL OPPORTUNITY EMPLOYER UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship. #J-18808-Ljbffr