Intake Associate - Raleigh

Administrative Specialist I (S)

The primary purpose of this position is to assist in the day-to-day operation of the Regional Center, including handling all avenues of public contact, responding to general inquiries, maintaining files and database records, compiles and/or produces reports, processing applications, scheduling meetings and appointments related applications requests, and verifying qualifying documents for application for programs and services offered by Division Services for the Deaf and Hard of Hearing.

Job responsibilities include but are not limited to:

• Assist Consumers and stakeholders through the application process for programs and services.
• Extensive knowledge of the programs and services to assist potential clients with their questions and needs.
• Process incoming and outgoing application packets, along with verification of corresponding documents.
• Schedule appointments and meetings for consumers to meet with specialists for program related to program requests.
• Maintain files, records, databases and mailing list-including within SMS and its extensions.
• Serve as back-up to front desk/reception area.
• Provide basic information to callers or visitors regarding DSDHH programs and services and local community resources.
• Upon request, solicits information for the Regional Centers and accurately compiles it into concise professional documents and/or reports.
• Manages the flow of all relevant documents for the RC manager and staff as related to application request processing, including creating, organizing, filing, copying, printing, and disseminating documents.
• Assembles quarterly, annual or ad hoc reports, drafts correspondences, procures the necessary signatures, ensures compliance with established procedures and timelines for processing/filing/submitting documents related to applications for programs and services.
• Assist in scheduling, planning, and promoting outreach activities with Regional Center staff and stake holders.
• Ensure outreach materials are up to date and always reflect current DSDHH programming and services.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $37,782 - $57,316

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Skilled in planning, prioritizing, and streamlining administrative workflows to enhance office efficiency and procedural effectiveness.
• Proficient in managing diverse scheduling needs, including high volumes of appointments, meetings, conferences, and workshops.
• Capable of interpreting and clearly communicating office policies, procedures, and regulations to staff and stakeholders.
• Demonstrates sound judgment and discretion when navigating complex or sensitive problem-solving scenarios.
• Able to respond to inquiries independently and effectively coordinate resources to obtain and relay accurate information.

Posting closes at 11:59 p.m. the night before the end date

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy

Addition Job Description Education & Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See Education and Experience Equivalency Guide for details.

Minimum Education and Experience

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.