Ambulatory Service Manager II- Nexton

Job Description Summary b>MUSC Children’s After Hours and Specialty Clinics, we are a pediatric outpatient clinic that falls under the Shawn Jenkin’s Children’s Hospital at MUSC. During the day, we host a variety of pediatric subspecialists such as pediatric ENT, cardiology, and genetics, only to name a few. We also provide a walk‑in After Hours Care, which is a direct extension of our pediatric emergency department to serve our community during the hours when most pediatricians are closed. Responsible for overall management and leadership of specialty care physician practice operations including business operations, financial management, human resource management, information management, patient care systems, and quality management. Ability to provide consistent leadership and maintain excellent interpersonal relations with physicians and administrative staff is critical while continually working to increase and maintain interaction of physicians into the MUSC Health System. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC005516 CHS - Nexton PEDS (Offsite) Pay Rate Type Salary Pay Grade Health-32 Scheduled Weekly Hours 40 Work Shift Job Description Education Education: Bachelor’s degree in Nursing required. Master of Nursing (MSN) may be required depending upon position/magnet requirements. Experience Minimum 2+ years of prior healthcare leadership experience required. Certification/Licensure Licensure as a registered nurse (RN) by the South Carolina Board of Nursing or compact state required. Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required. Management Manages the day‑to‑day operations to include ongoing review and evaluations of operational issues. Recommends measures to improve performance and increase efficiency. In collaboration with the administrative team, assures that all providers and staff are adequately onboarded and trained regarding operational practices, protocols, and policies, including the appropriate use of EHR. Continuously monitors for compliance. Initiates and facilitates monthly staff meetings. Follows up in a timely manner with issues needing resolution. Attends provider meetings as an operational stakeholder. Attends educational conferences, seminars, and activities to keep informed of new developments in the health care field. Administrative Oversees the ordering, stocking, and maintenance of adequate inventories of all medical and office supplies. Reviews all invoices and statements received from vendors for payment. Checks all invoices for discounts earned. Works and collaborates with other leaders to ensure practices are staffed appropriately. Participates in ad hoc projects as assigned. Attends and participates in meetings and committees, and presents reports as needed. People Leads/assists in Human Resources activities including job posting, interviewing, hiring, orientation, performance management, disciplinary issues, resolving staff complaints, termination, and training and continued education of staff. Develops staff through coaching, mentoring, rewarding, retraining, and guiding. Assists the management team with investigations of patient complaints and incidents. Performs staff education and/or retraining if needed in the resolution of an event. Empowers employees and recognizes and rewards their contributions. Business Commits to a focus on continuous improvement of workflow processes and procedures. Prepares office budget under the direction of management. Monitors, verifies, and reconciles expenditure of budgeted funds. Maintains adequate inventory and effectively controls practice expenses in accordance with the medical office budget. Reviews provider scorecards monthly for performance expectations (e.g., patients per day, collections, coding, projected revenue vs. actual). Identifies and implements cost‑effective approaches to increase revenue streams and ROI. Ensures quality of work performed by direct reports. Skills/Qualities/Knowledge Skilled at taking teams to the next level through effective leadership, empowerment, and management. Possesses leadership, communication, and critical thinking skills. Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem solving, decision‑making, development, and maintaining effective relationships with providers, clinical and clerical staff, patients and the public. Skilled in analyzing situations accurately and taking effective action. Strong interpersonal skills. Skilled in organizing work, prioritizing, and achieving goals and objectives. Knowledge of EHR. Participates in patient care as needed. Additional Job Description Physical and Mental Requirements: Ability to perform job functions while standing, sitting, walking, climbing stairs, working indoors, working outside in temperature extremes, working from elevated areas, working in confined/cramped spaces, performing from kneeling positions, bending at the waist, twisting at the waist, squatting, pinching, gross motor activities with fingers and hands, firm grasping, fine manipulation, reaching overhead, repetitive motions with hands/wrists/elbows and shoulders, using both legs and lower extremities for balance, reaching in all directions, lifting and carrying 50 lbs unassisted, lifting/lowering objects 50 lbs from/to floor 36 inches unassisted, lifting from 36 #J-18808-Ljbffr MUSC Health