MUOS Site Support Engineer

MUOS Site Support Engineer

General Dynamics Mission Systems has an immediate opening for a Mobile User Objective System (MUOS) Site Support Engineer. This role provides Intermediate-Level (I-Level) support for the live MUOS system. The position on the program is titled I-Level Maintainer and is primarily focused on supporting the system operators (O-Level Operators) with maintaining the ground system network of a satellite-based communication system. This exciting role is in Scottsdale, Arizona with a future opportunity to work in Wahiawa, Hawaii. This role may require a rotation to Wahiawa, HI, for an extended period of approximately 18-24 months.

Representative duties and tasks include:

• Successfully recreate and/or close out site trouble tickets
• Troubleshoot and resolve issues that impact system operations
• Provide on-the-job training to O-Level operators and maintainers, as needed, to empower them to become successful in their role
• Perform proactive system checks to both identify issues before they become problems, and to discover existing problems that do not have automated detection mechanisms
• Work directly with development engineers (i.e. D-Level) to collect data logs, equipment configuration, etc., in support of resolving issues that have been escalated to D-Level subject matter experts for resolution
• Identify key MUOS deficiencies and help influence the prioritization of development tasks required to address important site issues
• Provide weekly written status reports
• Support 24/7 site operations, including on call support as required

Knowledge, skills, and abilities critical to job success include:

• Active DoD Secret (or higher) security clearance
• IAT Level II certification or qualifying degree
• Ability to clearly communicate findings and recommendations to local operators, managers, and remote site technicians via verbal and written communication
• Skills to both multitask and prioritize simultaneously occurring high priority issues in an operational site environment
• Working knowledge of both the Windows and UNIX operating systems
• Experience with the configuration and monitoring of IP network equipment including routers, switches, firewalls, load balancers, and HAIPEs
• Exposure to computer virtualization solutions
• Experience with various network protocols
• Knowledge of Public Key Infrastructure (PKI) certificate authentication

Ideal for job success include:

• Experience with network management solutions
• Experience with Situational Awareness (SA) solutions
• Experience with the use of various Graphical User Interface (GUI) and command line utilities to troubleshoot both network and software issues
• Familiarity with Earth Terminal (ET) operation and maintenance
• Prior use and operation of RF test equipment

Preferred MUOS specific knowledge/experience include:

• MUOS system architecture and subsystem connections
• MUOS ground infrastructure and networking equipment
• MUOS RF subsystems theory of operation
• MUOS WCDMA call processing concepts
• MUOS backup/archive, planning/provisioning, key management system, and Over the Air Provisioning (OTAP) operations
• Operation and use of MUOS Functional Terminals (MFTs), i.e. Radios.
• Knowledge of the MUOS Waveform
• Use of Remedy incident trouble ticket systems

Salary range: USD $118,519.00 - USD $131,482.00 /Yr.

General Dynamics Mission Systems engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans