Spa Receptionist

*Please note: a resume is required for this position*

Pay Rate: $15.00 an hour plus commission and tips

SUMMARY: Assist clients in transforming physical appearance, listen to client desire and provide them the most suitable services. Provide services, such as manicures, pedicures, gel and fiber nail services, daily and special occasion make-up, shampooing, scalp treatment, blowouts, and styling hair. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyze guests' hair and features and make appropriate recommendations for beauty treatments, hair styles promoting appropriate hair care products based on need
• Shampoo, rinse, condition and dry hair and scalp
• Straighten, curl, or style hair as requested
• Keep work area clean and sanitize tools and equipment
• Update / maintain guest records with beauty services provided and preferences
• Provide Makeup consultations and applications including special occasion make-up
• Perform a variety Manicure and Pedicure services offered on the Spa Menu
• Remove previously applied polish, shape and smooth nails and apply polish
• Assess guests' hands and feet and exfoliate, massage, apply treatments
• Recommend and promote nail care products based on guests' needs
• Complete monthly inventory to keep stock levels up to Par
• Recommend and schedule guests future appointments
• Provide backup support to Spa Receptionist
• Process cash, credit, debit card, and comp transactions for services and retail products
• Handle incoming calls, schedule appointments and answer questions regarding the property

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• Current Minnesota cosmetology licensure or capability for Minnesota reciprocity
• Demonstrated knowledge of current styles/trends, perform chemical services and design techniques

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to learn appropriate product and equipment usage
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to enthusiastically and professionally sell spa products and services
• Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

• Treasure Island guest service training
• Must meet all requirements to maintain current Cosmetologist license
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk or stand for long periods throughout the day
• Must have a good sense of balance, and be able to bend and kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 25+ pounds occasionally
• Must have manual dexterity necessary to manipulate styling tools
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the Spa, which includes chemicals, aroma therapy scents and nail products; May require going on the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact