Jaguar Land Rover Service Manager

Jaguar Land Rover Service ManagerLead a luxury service operation. Develop a high-performing team. Build what's next with Jaguar Land Rover and Walser.Walser Auto Campus is looking for an experienced automotive leader to join our team as Service Manager for Jaguar Land Rover Wichita.This is an opportunity to lead a premium service operation representing two globally recognized luxury brands—while having the resources, stability, and support of Walser Automotive Group and the entire Walser Auto Campus behind you.We're looking for more than someone who can manage the day-to-day operation. We want a leader who understands the service business, knows how to develop people, creates an exceptional customer experience, and can drive performance across technician productivity, profitability, CSI, retention, and operational execution.Compensation: On-Target Earnings of $80,000 - $120,000 annuallySign-on bonus opportunities based on experience, certifications, and qualificationsRelocation assistance for qualified candidatesWhy Jaguar Land Rover at Walser Auto Campus?Located in east Wichita, Walser Auto Campus is one of the region's premier luxury automotive destinations, home to Acura, Audi, BMW, Jaguar, Land Rover, Lexus, Mercedes-Benz, MINI, and Porsche.You'll have the opportunity to lead within the Jaguar Land Rover location while being surrounded by an experienced network of automotive leaders, technicians, advisors, and support teams across an entire campus.What you can expect:Leadership responsibility for a premium luxury service operationThe strength and recognition of the Jaguar and Land Rover brandsAn established customer base and service businessAn opportunity to directly influence department growth, profitability, and customer experienceSupport and resources from the broader Walser Auto CampusPartnership with Recruiting, Human Resources, Finance, and other centralized Walser teamsOpportunities to develop your people and build a strong internal leadership pipelineThe stability of a family-owned automotive group with more than 70 years in businessWhat You'll LeadAs the Jaguar Land Rover Service Manager, you'll be responsible for creating a high-performing service environment where employees can succeed, customers receive an exceptional experience, and the department achieves its operational and financial goals.Lead the BusinessOwn service department performance, including sales, gross profit, effective labor rate, hours per repair order, technician productivity, and other key performance indicatorsMonitor daily, weekly, and monthly results and take action to improve department performanceDrive technician productivity and ensure available work is effectively distributed based on technician skill level and capabilitiesEnsure department staffing and scheduling support business volume and customer demandIdentify opportunities to improve processes, efficiency, profitability, and the overall customer experienceExecute manufacturer programs and Walser service initiativesLead the Customer ExperienceCreate a service culture focused on building long-term customer relationshipsMaintain department CSI at or above established manufacturer and company expectationsSupport the team in resolving complex customer concerns and technical questionsEnsure service advisors and technicians communicate effectively throughout the repair processMaintain a professional, welcoming environment throughout the service drive and customer areasEnsure Walser service processes and customer communication standards are consistently followedLead & Develop Your TeamCoach, develop, and motivate Service Advisors, Technicians, and other service department employeesEstablish clear performance expectations and hold the team accountable to resultsProvide regular feedback, coaching, recognition, and performance managementIdentify high-potential employees and support their career and professional developmentPartner with Walser Recruiting to attract, interview, and hire strong talentManage staffing levels, schedules, time off, compensation administration, and other people-related responsibilitiesPartner with Human Resources on employee relations, performance management, and policy mattersLead by example and be an advocate for your teamProtect Quality & Manufacturer StandardsEnsure repairs are completed efficiently, accurately, and according to Jaguar Land Rover and Walser standardsMaintain strong warranty processes and ensure claims are accurate, timely, and compliant with manufacturer requirementsMonitor rejected, adjusted, or outstanding warranty claims and ensure appropriate follow-upEnsure required manufacturer training, company policies, safety procedures, and legal compliance standards are followedMaintain a service operation that reflects the standards customers expect from a luxury automotive brandWhat You BringWe're looking for an experienced automotive professional who is ready to lead people and performance.Automotive service department experience requiredPrevious leadership, supervisory, or management experience strongly preferredExperience as a Service Advisor/Service Writer with a strong understanding of dealership service operationsStrong understanding of automotive repair, service processes, and technician workflowDemonstrated ability to coach, motivate, and hold teams accountableStrong business acumen with the ability to understand and influence department KPIs and profitabilityExceptional customer service and problem-solving skillsStrong written, verbal, and interpersonal communication skillsHigh level of organization, accuracy, and attention to detailComfortable working with dealership technology and Microsoft OfficeADP experience is a plusLuxury or manufacturer-specific experience is welcomed, but not requiredMust be at least 18 years oldWhat's In It For You?Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time awayCareer Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us.Employee Discounts: Enjoy exclusive employee discounts across products and services.Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.Employee Assistance Program (EAP) – Support for personal and professional challengesReferral Program – Earn referral bonuses for referring talented candidatesReasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.